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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Duplicate Notification...
Microsoft Dynamics NAV (Archived)

Duplicate Notifications on Role Center "My Notifications" (Nav2013R2)

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Posted on 17 Aug 2015 18:05:48 by Community Member

When a user gets notification on their Role Center "My Notifications" window, the notification is duplicated several times.  I have one person that sent me a screenshot with over 30 notices of the same thing.  Is there a way to make sure that the user only receives on notice from another user once?

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  • keoma Profile Picture
    keoma 32,717 on 12 Jan 2016 at 16:04:07
    RE: Duplicate Notifications on Role Center "My Notifications" (Nav2013R2)

    thx for your extensive feedback. seems that you did find a kind of a solution. please verify the answers which helped you, maybe also your own.

  • Verified answer
    The Simpsoid Profile Picture
    The Simpsoid 625 on 12 Jan 2016 at 14:00:24
    RE: Duplicate Notifications on Role Center "My Notifications" (Nav2013R2)

    We had this problem on Cumulative Rollup 10.  Through various testing we found it was creating duplicate notifications any time the linked sales document was archived (i.e. Sales Order intentionally archived or archived manually through being reprinted) or the status changed (i.e. Open to Released and through to Invoice Posted).

    We've recently updated to CU25 and, following a remark from a user have tried but haven't been able to reproduce the error.

    CU22, released in August 2015 has a fix for one example:

    375026

    A note sent over on a purchase invoice from another user is posted and then creates duplicate notes in My Notifications.

    There's no mention in any other CU article from 11 (Sep 2014) upwards so my guess is that one fix may apply to the feature/bug in general, not just when related to purchase invoice.

  • Suggested answer
    Tharanga Chandrasekara Profile Picture
    Tharanga Chandrasekara 23,116 on 31 Oct 2015 at 04:15:11
    RE: Duplicate Notifications on Role Center "My Notifications" (Nav2013R2)

    What is the cumulative update you have running ? Update your system with the latest cumulative update. Default module of Dynamics NAV modifications are running smoothly, there might be a modification that cause the issue. Please  check is there any modifications been done or talk to your Dynamics NAV partner.

  • Community Member Profile Picture
    Community Member on 30 Oct 2015 at 21:31:15
    RE: Duplicate Notifications on Role Center "My Notifications" (Nav2013R2)

    We are using 2013 R2. 

  • Suggested answer
    Tharanga Chandrasekara Profile Picture
    Tharanga Chandrasekara 23,116 on 30 Oct 2015 at 20:52:55
    RE: Duplicate Notifications on Role Center "My Notifications" (Nav2013R2)

    What is the NAV build you are using currently. If you are using a older version I recommend you to update it with latest cumulative update and try.

  • Community Member Profile Picture
    Community Member on 27 Oct 2015 at 12:56:40
    RE: Duplicate Notifications on Role Center "My Notifications" (Nav2013R2)

    MI ISSUE IS THE NORIFICATIONS ARE BEING DUPLICATED SOMETIMES 10 TIMES.  HOW DO WE PREVENT THAT FROM HAPPENING

  • Suggested answer
    Tharanga Chandrasekara Profile Picture
    Tharanga Chandrasekara 23,116 on 27 Oct 2015 at 10:43:41
    RE: Duplicate Notifications on Role Center "My Notifications" (Nav2013R2)

    In the default NAV, you will receive notification to your role center for each notification sent to you by others. It will not be grouped by the user or the task.

    Plus users will have to delete notifications one at a time.

  • Community Member Profile Picture
    Community Member on 27 Oct 2015 at 04:38:22
    RE: Duplicate Notifications on Role Center "My Notifications" (Nav2013R2)

    WE HAVE THE SAME ISSUE.  IS THIS A BUG?  IS THERE A SOLUTION?  iS THERE A WAY FOR A USER TO MASS DELETE THEIR NOTIFICATIONS OR DO THEY HAVE TO DO 1 AT A TIME

  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 45,218 on 17 Aug 2015 at 18:56:08
    RE: Duplicate Notifications on Role Center "My Notifications" (Nav2013R2)

    Unfortunately it is not possible in standard Navision, you have to customize to achieve it.

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