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Dynamics 365 Community / Forums / Customer Voice forum / Create automated respo...
Customer Voice forum
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Create automated responses via Power Automate

Posted on by
Hi all,
 
This question had been asked in a different fashion on this form and elsewhere. 
 
1. My requirement
  1. - Customers can respond my survey via a link (form/text based)
  2. - Customers can respond my survey on the phone (voice-based)
  3. - Admins of my organisation need a consolidated report of the survey answers, regardless how the answers had been submitted.
 
2. Implementation
 (1) For the text based version I use standard Customer Voice Surveys and Azure SMS. OK
 (2) For the voice based version, I have a solution where customers can answer a voice enabled survey via the IVR. The IVR collects the responses in a JSON format OK
 (3) I want to use Dynamics Voice reports which fit my needs perfectly. For the voice-enabled version I have a PA flow and create the survey response + question responses via Dataverse Dynamics Voice into the CV tables.
But I don't see the entries on the Dynamics Voice User Interface. KO
 
What do I need to do, so that I see my responses on the  Dynamics Voice User Interface?
 
Categories:
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Create automated responses via Power Automate
    Hi,
     
    Based on the information you provided, we searched for information related to /Dynamics Voice Report/ and found that this feature is part of the Customer Service application. And according to the official documentation, this feature uses PowerBI to generate a report and does not show specific records.
    The link to the official documentation is as follows
    https://learn.microsoft.com/en-us/dynamics365/customer-service/realtime-voice-dashboard
     
    Are you using this feature and not some other similar feature? If you are not using this feature, can you provide more information? For example, a picture, etc. This will allow us to more quickly pinpoint the cause of the problem.
     
     
    Best Regards,
    Rudy Zhang

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