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Customer Voice forum

Create automated responses via Power Automate

Posted on by
Hi all,
This question had been asked in a different fashion on this form and elsewhere. 
1. My requirement
  1. - Customers can respond my survey via a link (form/text based)
  2. - Customers can respond my survey on the phone (voice-based)
  3. - Admins of my organisation need a consolidated report of the survey answers, regardless how the answers had been submitted.
2. Implementation
 (1) For the text based version I use standard Customer Voice Surveys and Azure SMS. OK
 (2) For the voice based version, I have a solution where customers can answer a voice enabled survey via the IVR. The IVR collects the responses in a JSON format OK
 (3) I want to use Dynamics Voice reports which fit my needs perfectly. For the voice-enabled version I have a PA flow and create the survey response + question responses via Dataverse Dynamics Voice into the CV tables.
But I don't see the entries on the Dynamics Voice User Interface. KO
What do I need to do, so that I see my responses on the  Dynamics Voice User Interface?
  • RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Create automated responses via Power Automate
    Based on the information you provided, we searched for information related to /Dynamics Voice Report/ and found that this feature is part of the Customer Service application. And according to the official documentation, this feature uses PowerBI to generate a report and does not show specific records.
    The link to the official documentation is as follows
    Are you using this feature and not some other similar feature? If you are not using this feature, can you provide more information? For example, a picture, etc. This will allow us to more quickly pinpoint the cause of the problem.
    Best Regards,
    Rudy Zhang

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