Dynamics Community Forum Thread Details

Create automated responses via Power Automate

Hi all,

This question had been asked in a different fashion on this form and elsewhere.

1. My requirement

- Customers can respond my survey via a link (form/text based)
- Customers can respond my survey on the phone (voice-based)
- Admins of my organisation need a consolidated report of the survey answers, regardless how the answers had been submitted.

2. Implementation

(1) For the text based version I use standard Customer Voice Surveys and Azure SMS. OK

(2) For the voice based version, I have a solution where customers can answer a voice enabled survey via the IVR. The IVR collects the responses in a JSON format OK

(3) I want to use Dynamics Voice reports which fit my needs perfectly. For the voice-enabled version I have a PA flow and create the survey response + question responses via Dataverse Dynamics Voice into the CV tables.

But I don't see the entries on the Dynamics Voice User Interface. KO

What do I need to do, so that I see my responses on the Dynamics Voice User Interface?

Hi,

Based on the information you provided, we searched for information related to /Dynamics Voice Report/ and found that this feature is part of the Customer Service application. And according to the official documentation, this feature uses PowerBI to generate a report and does not show specific records.
The link to the official documentation is as follows
https://learn.microsoft.com/en-us/dynamics365/customer-service/realtime-voice-dashboard

Are you using this feature and not some other similar feature? If you are not using this feature, can you provide more information? For example, a picture, etc. This will allow us to more quickly pinpoint the cause of the problem.

Best Regards,
Rudy Zhang

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