Hi Guys,
Can you please help me in answering the following queries as i am new to Dynamics CRM.
Users would login with their own email, .e.g. Jennifer.doyle@XYZ.com.au
Users would be associated with a mailbox, e.g. marketing@xyz.com.au
Emails from the marketing mailbox would be synced to the CRM but would all go in as closed tasks
Is there any way to identify new emails?
Emails cant be automatically associated with a user, so we would need someone to triage the email queue
From there can emails be assigned to someone?
Users can be associated to multiple mailboxes so can send emails from one of many options, e.g. select from marketing or digital
