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Record is unavailable error on clicking "complete " button on queue items

Posted on by 212

 Hello Everyone,

I am facing an error "Record is unavailable" whenever i click on the Complete button on queue items, i really dont know what's wrong, it was working fine 2 days back.

  • LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: Record is unavailable error on clicking "complete " button on queue items

    Hi partner,

    I'm so glad to hear that. Thanks so much for sharing your solutions.

    Best Regards,

    Leo

  • Fariha Asmat Profile Picture
    Fariha Asmat 212 on at
    RE: Record is unavailable error on clicking "complete " button on queue items

    Hi Leo,

    Thanks for the reply actually my issue was resolved, There was a workflow on my queue entity which was causing the error.

  • LeoAlt Profile Picture
    LeoAlt 16,329 on at
    RE: Record is unavailable error on clicking "complete " button on queue items

    Hi parnter,

    Please check the following points.

    1. Make sure your security roles have right permissions to queue entity.

    2. There is no custom plug-in/workflow on queue entity.

    3. All the queue records could not be completed or only this one?

    You could also refer to this troubshooting DOC for more details.

    https://docs.microsoft.com/en-us/dynamics365/mobile-app/troubleshooting-things-know-about-phones-tablets

    pastedimage1571016382395v1.png

    Hope it helps.

    Best Regards,

    Leo

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