Notifications
Announcements
No record found.
Hi,
I am trying to setup Omni channel customer engagement hub in a trial instance.
I have successfully installed the Omni channel apps and could configure it from admin page. But while trying to setup any channels like chat/Facebook etc, it's giving plugin related error messages. Please see below error messages and attached error log files -
[View:/cfs-file/__key/communityserver-discussions-components-files/763/ErrorDetails-Omni.txt][View:/cfs-file/__key/communityserver-discussions-components-files/763/ErrorDetails-Omni-2.txt]
I have the same problem! Still waiting help
Dear,
Where you able to signout and sign back and try if issue still exist. if issue still remain i would recommend to reach our support channel with the ticket so that our engineers can validate the telemetry logs and help you on the resolution.
I would request you to check the provisioning status once again as per the documentation and let us know if issue still persist.
docs.microsoft.com/.../omnichannel-provision-license
if there still issues please help to reach out our support channel with the ticket to resolve your issue.
It seems like you have the Omnichannel Solutions, but never went through Omnichannel provisioning.
Follow the guide here to provision Omnichannel for your org: docs.microsoft.com/.../omnichannel-provision-license
I have already provisioned as per this documentation.
Please see screenshot where I have enabled all channels for my trial Org. I believe the provisioning is complete, so why is this still not working?
Also can someone please let me know how to reach the support channel as mentioned here?
Dear Aura,
As you have provisioned successfully but still having issues , we would request you to log a service request from here:
Power Platform Admin Center (admin.powerplatform.microsoft.com)
so Microsoft support team will help to resolve the issue. Thank you
Please follow the below link steps, I tried to setup Live Chat channels in Omnichannel. It worked for me.
learningrefresh.home.blog/.../
Hello Aura,
Resolution steps for this issue is available on below link :
docs.microsoft.com/.../troubleshoot-omnichannel-customer-service
IF this answer's your query, mark it as Verified.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 57 Super User 2025 Season 2
Daniyal Khaleel 34 Most Valuable Professional
Scott Jackson UK 22
