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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Not able to setup chan...
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Suggested answer

Not able to setup channels in Omni channel engagement hub

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Posted on by AuraJena 20

Hi,

I am trying to setup Omni channel customer engagement hub in a trial instance.

I have successfully installed the Omni channel apps and could configure it from admin page. But while trying to setup any channels like chat/Facebook etc, it's giving plugin related error messages. Please see below error messages and attached error log files - 

pastedimage1581951319943v1.png

pastedimage1581951328979v2.png

[View:/cfs-file/__key/communityserver-discussions-components-files/763/ErrorDetails-Omni.txt][View:/cfs-file/__key/communityserver-discussions-components-files/763/ErrorDetails-Omni-2.txt]

  • Suggested answer
    Rakesh_Borde Profile Picture
    Rakesh_Borde 20 on at
    RE: Not able to setup channels in Omni channel engagement hub

    Hello Aura,

    Resolution steps for this issue is available on below link :

    docs.microsoft.com/.../troubleshoot-omnichannel-customer-service

    IF this answer's your query, mark it as Verified.

  • Suggested answer
    A Verma Profile Picture
    A Verma 55 on at
    RE: Not able to setup channels in Omni channel engagement hub

    Please follow the below link steps, I tried to setup Live Chat channels in Omnichannel. It worked for me.

    learningrefresh.home.blog/.../

  • Suggested answer
    RajuB Profile Picture
    RajuB on at
    RE: Not able to setup channels in Omni channel engagement hub

    Dear Aura,

    As you have provisioned successfully but still having issues , we would request you to log a service request from here:

    Power Platform Admin Center (admin.powerplatform.microsoft.com)

    so Microsoft support team will help to resolve the issue. Thank you

  • AuraJena Profile Picture
    AuraJena 20 on at
    RE: Not able to setup channels in Omni channel engagement hub

    Also can someone please let me know how to reach the support channel as mentioned here?

  • AuraJena Profile Picture
    AuraJena 20 on at
    RE: Not able to setup channels in Omni channel engagement hub

    Please see screenshot where I have enabled all channels for my trial Org. I believe the provisioning is complete, so why is this still not working?

    pastedimage1582195933104v1.png

  • AuraJena Profile Picture
    AuraJena 20 on at
    RE: Not able to setup channels in Omni channel engagement hub

    I have already provisioned as per this documentation.

  • Suggested answer
    Nishan Profile Picture
    Nishan on at
    RE: Not able to setup channels in Omni channel engagement hub

    It seems like you have the Omnichannel Solutions, but never went through Omnichannel provisioning.

    Follow the guide here to provision Omnichannel for your org: docs.microsoft.com/.../omnichannel-provision-license

  • Suggested answer
    RajuB Profile Picture
    RajuB on at
    RE: Not able to setup channels in Omni channel engagement hub

    I would request you to check the provisioning status once again as per the documentation and let us know if issue still persist.

    docs.microsoft.com/.../omnichannel-provision-license

    if there still issues please help to reach out our support channel with the ticket to resolve your issue.

  • RajuB Profile Picture
    RajuB on at
    RE: Not able to setup channels in Omni channel engagement hub

    Dear,

    Where you able to signout and sign back and try if issue still exist.  if issue still remain i would recommend to reach our support channel with the ticket so that our engineers can validate the telemetry logs and help you on the resolution.

  • Pavel Karpovich Profile Picture
    Pavel Karpovich 20 on at
    RE: Not able to setup channels in Omni channel engagement hub

    I have the same problem! Still waiting help

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