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Issue in calculation Discount

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Posted on by Community member 20
I have an issue in applying Discount on total invoice amount. 
Ex. Invoice Amt : 100$
Discount Amt : 2$
Final Amount : 98$
 
Customer able to pay 98$ means discount is applying to total but remaining amount is not making zero. it is still showing -2$ instead on 0$.  
 
issue :
Ex. Invoice Amt : 100$
Discount Amt : 2$
Final Amount : 98$
Remaining amount: -2$ instead of 0$.
 
How to fix this issue?
Categories:
Development
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 69,639 Super User 2024 Season 2 on at
    Issue in calculation Discount
    Hi, as far as I know, discounts cannot be applied when applying in Customer Ledger Entries.
    Payment discounts must be entered in advance when entering payment journal.
     
    Hope this can give you some hints.
    Thanks.
    ZHU
  • Community member Profile Picture
    Community member 20 on at
    Issue in calculation Discount
    Sorry it is on Customer Ledger Entry. it is applying from API. is there any mapping missing or need to pass discount in Payment credit?
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 69,639 Super User 2024 Season 2 on at
    Issue in calculation Discount
    Hi, It looks like no discounts were applied to your Sales Credit Memo.
    I did a simple test.
    Sales Order:
    Posted Sales Invoice:
    Customer Ledger Entries:
     
    Cancel this invoice in Posted Sales Invoices:
    Posted Sales Credit Memo:
     
    Remaining Amount: 0
     
    Hope this helps.
    Thanks.
    ZHU
  • Community member Profile Picture
    Community member 20 on at
    Issue in calculation Discount
    Apply Credit Memo.
  • gdrenteria Profile Picture
    gdrenteria 9,472 Most Valuable Professional on at
    Issue in calculation Discount
    Hi
    Please can you tell me where do you see this difference?
    Best regards
    Gerardo

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