NAV Licensing

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Posted on by Community Member Microsoft Employee

I have a client that is having issues with his current NAV supplier & unfortunately I'm not NAV accredited, is there a contact within Microsoft the client can speak to directly?

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Roberto Stefanetti 12,998 on at

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RE: NAV Licensing

hi,

if you or your customer have actually no access to Customersource, you can try to send emails to "itmbssup@microsoft.com" or to "mbsquery@microsoft.com" for direct assistance.
Joaquim Ferreira 5 on at

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RE: NAV Licensing

An option is to use Microsoft Pinpoint to find another partner that can help them.

pinpoint.microsoft.com

What country are you from?
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Community Member Microsoft Employee on at

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RE: NAV Licensing

Normally, Client must be aware about the local MS Dynamics PAM (Partner Account Manager), who can guide them further.

If not, you can search for other local NAV partners, which can help you further contacting Microsoft people.

You can also write to itmbssup@microsoft.com (or askpts@microsoft.com) and seek for the required guidance / support from MS team.

Hope this helps.
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Alexander Ermakov 28,094 on at

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RE: NAV Licensing

If customer is paying BREP (annual support of licenses), he should have access to Microsoft resources, in particular - to e.g. customersource (mbs.microsoft.com/.../global).

Check more contacts here:

community.dynamics.com/.../business-ready-enhancement-plan-benefits