I have a client that is having issues with his current NAV supplier & unfortunately I'm not NAV accredited, is there a contact within Microsoft the client can speak to directly?
*This post is locked for comments
hi,
if you or your customer have actually no access to Customersource, you can try to send emails to "itmbssup@microsoft.com" or to "mbsquery@microsoft.com" for direct assistance.
An option is to use Microsoft Pinpoint to find another partner that can help them.
What country are you from?
Normally, Client must be aware about the local MS Dynamics PAM (Partner Account Manager), who can guide them further.
If not, you can search for other local NAV partners, which can help you further contacting Microsoft people.
You can also write to itmbssup@microsoft.com (or askpts@microsoft.com) and seek for the required guidance / support from MS team.
Hope this helps.
If customer is paying BREP (annual support of licenses), he should have access to Microsoft resources, in particular - to e.g. customersource (mbs.microsoft.com/.../global).
Check more contacts here:
community.dynamics.com/.../business-ready-enhancement-plan-benefits
Share
Report
All responses (
Answers (
12,998
