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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Campaign Error in CRM ...
Customer experience | Sales, Customer Insights,...
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Campaign Error in CRM on Premise 9.1.3

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Posted on by CU02122005-1 107

I have recently upgraded to 9.1.3 from 9.0.

The issue I'm having is when I try to save a new Campaign I get an error.

The error appears when I click save.

The data base is at the same level as the software.

The log is below.

Unhandled exception:
Exception type: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]
Message: Object reference not set to an instance of an object.Detail:
<OrganizationServiceFault xmlns:i="">www.w3.org/.../XMLSchema-instance" xmlns="">schemas.microsoft.com/.../Contracts">
<ActivityId>5254198d-27b8-42d0-a36a-45c950144176</ActivityId>
<ErrorCode>-2147220891</ErrorCode>
<ErrorDetails xmlns:d2p1="">schemas.datacontract.org/.../System.Collections.Generic">
<KeyValuePairOfstringanyType>
<d2p1:key>ApiExceptionSourceKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">Plugin/Microsoft.Dynamics.Marketing.Plugins.PostOperationCampaignCreate</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiOriginalExceptionKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">Microsoft.Xrm.Sdk.InvalidPluginExecutionException: Object reference not set to an instance of an object. ---&gt; Microsoft.Xrm.Sdk.InvalidPluginExecutionException: Object reference not set to an instance of an object. ---&gt; System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Dynamics.Marketing.Plugins.PostOperationCampaignCreate.SafeGetEntityReference(Campaign campaign, IMarketingPluginContext`1 localContext)
at Microsoft.Dynamics.Marketing.Plugins.PostOperationCampaignCreate.ExecuteCrmPlugin(IMarketingPluginContext`1 localContext)
at Microsoft.Dynamics.Marketing.Plugins.MarketingPluginBase.ExecutePlugin(MarketingPluginContext`1 pluginContext)
--- End of inner exception stack trace ---
at Microsoft.Dynamics.Marketing.Plugins.MarketingPluginBase.ExecutePlugin(MarketingPluginContext`1 pluginContext)
at Microsoft.Dynamics.Marketing.Plugins.MarketingPluginBase.&lt;&gt;c__DisplayClass8_0.&lt;Execute&gt;b__0()
at Microsoft.PowerApps.CoreFramework.ActivityLoggerExtensions.Execute(ILogger logger, EventId eventId, ActivityType activityType, Action action, IEnumerable`1 additionalCustomProperties)
at Microsoft.Xrm.Telemetry.XrmTelemetryExtensions.Execute(ILogger logger, XrmTelemetryActivityType activityType, Action action)
at Microsoft.Dynamics.Solution.Common.PluginInternalLogger.Execute(XrmTelemetryActivityType activityType, Action action)
at Microsoft.Dynamics.Marketing.Common.Logger.Execute(XrmTelemetryActivityType activityType, Action action)
at Microsoft.Dynamics.Marketing.Plugins.MarketingPluginBase.Execute(IServiceProvider serviceProvider)
at Microsoft.Crm.Extensibility.V5PluginProxyStep.ExecuteInternal(PipelineExecutionContext context)
at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
--- End of inner exception stack trace ---
at Microsoft.Crm.Extensibility.VersionedPluginProxyStepBase.Execute(PipelineExecutionContext context)
at Microsoft.Crm.Extensibility.PipelineInstrumentationHelper.Execute(Boolean instrumentationEnabled, String stopwatchName, ExecuteWithInstrumentation action, PipelineExecutionContext context)
at Microsoft.Crm.Extensibility.Pipeline.&lt;&gt;c__DisplayClass3_0.&lt;RunStep&gt;b__0()</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiStepKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">bc32651f-1167-4a62-b9d5-f02cb170b178</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiDepthKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">1</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiActivityIdKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">5254198d-27b8-42d0-a36a-45c950144176</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiPluginSolutionNameKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">msdynce_Marketing</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiStepSolutionNameKey</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">msdynce_Marketing</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiExceptionCategory</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">ClientError</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiExceptionMesageName</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">IsvAborted</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>ApiExceptionHttpStatusCode</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">400</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>OperationStatus</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">0</d2p1:value>
</KeyValuePairOfstringanyType>
<KeyValuePairOfstringanyType>
<d2p1:key>SubErrorCode</d2p1:key>
<d2p1:value xmlns:d4p1="">www.w3.org/.../XMLSchema" i:type="d4p1:string">-2146233088</d2p1:value>
</KeyValuePairOfstringanyType>
</ErrorDetails>
<HelpLink>go.microsoft.com/.../
<Message>Object reference not set to an instance of an object.</Message>
<Timestamp>2021-09-01T14:59:28.1962504Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText>

[Microsoft.Dynamics.Marketing.Plugins: Microsoft.Dynamics.Marketing.Plugins.PostOperationCampaignCreate]
[bc32651f-1167-4a62-b9d5-f02cb170b178: Marketing.PostOperationCampaignCreate]


</TraceText>
</OrganizationServiceFault>

  • Suggested answer
    CU02122005-1 Profile Picture
    CU02122005-1 107 on at
    RE: Campaign Error in CRM on Premise 9.1.3

    I installed the newly released 9.1.4.31 and if fixed my problem.

  • CU02122005-1 Profile Picture
    CU02122005-1 107 on at
    RE: Campaign Error in CRM on Premise 9.1.3

    Thanks for the feedback but the plugin in question is an out of the box plugin. I do not have the source code for it.

    Testing shows that a brand new organization has the same issue. So customization is not the issue.

  • Esteban Coto Alfaro Profile Picture
    Esteban Coto Alfaro on at
    RE: Campaign Error in CRM on Premise 9.1.3

    Hello, I recommend you to check this thread: community.dynamics.com/.../system-servicemodel-faultexception-1-microsoft-xrm-sdk-organizationservicefault-an-unexpected-error-occurred

    I hope it helps!

    Thanks!

    Community Support Team - Esteban

    If this Post helps, then please consider Accept as solution to help the other members find it more quickly.

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