Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

Unified Service Desk - Manage Application Access

(0) ShareShare
ReportReport
Posted on by

Looking for some suggestion on controlling access to applications in Unified Service Desk based on Business Unit defined in CRM. We have multiple Business Units and every BU have large number of users. Now we have to manage application access in Unified Service Desk to the users based on their BU. For example BU 1 sees different set of applications compared to BU 2. Is there any OOB way of achieving the same at BU level in USD ? We have a large user base so not possible to set configurations at user level.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,489 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,305 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans