Customise main forms

(0) Share

Report

Posted on by empath-e CRM

1,134

Hi All,

Its been a while since I last worked on Dynamics CRM so please excuse me if this is a silly question.

We are running the below version of Dynamics CRM. I have modified the main Account Detail Form and everything works well. However, I can only see the changes I made to the Account Detail form when I access it through the Sales Hub, CRM Hub and Sales Team Member Apps but not the Customer Service Hub App. Is this by design or have I missed something here?

Microsoft Dynamics 365

2021 release wave 1 enabled
Server version: 9.2.21041.00153
Client version: 1.4.2494-2104.1

All responses (2)

Answers (1)

empath-e CRM 1,134 on at

Like (0)

Report

RE: Customise main forms

Thank you so much Giselle that has resolved my issue.

Regards, Adam
Verified answer

gisiquei on at

Like (1)

Report

RE: Customise main forms

Hello,

I would check if the form you used it is added to Customer Service Hub App, please check it in :

a)

b)

After publish, consider to clean cache.