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Need to create a case when customer raised any issue directly from chatbot

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Posted on by CU17090655-0

when customer pings on bot and he wants to create case from app as well as portal when he uses chatbot

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Dengliang Li Microsoft Employee on at

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Hi,

I'm afraid that's not possible.

When I try to use the Automatic record creation and update rules to automatically create cases, the only relevant of the supported activity types is conversation.

Best Regards,
Dengliang Li

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