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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Need to create a case ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Need to create a case when customer raised any issue directly from chatbot

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Posted on by CU17090655-0
when customer pings on bot and he wants to create case from app as well as portal when he uses chatbot
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  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    I'm afraid that's not possible.
    When I try to use the Automatic record creation and update rules to automatically create cases, the only relevant of the supported activity types is conversation.
     
    Best Regards,
    Dengliang Li
     

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