Ribbon Workbench - Resolved Case button no longer works

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Posted on by empath-e CRM

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Hi All,

Im working with the Ribbon Workbench for the first time and was tasked to hide the Case 'Resolved Case' button based on a rule. I have this part working fine, however, now the Resolved Case button no longer works when clicked. Is there anything else I need to add when modifying a system button like this?

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empath-e CRM 1,136 on at

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RE: Ribbon Workbench - Resolved Case button no longer works

Hi Abdul,

Your solution worked perfectly! Thanks again for taking the time to help me with this issue.
empath-e CRM 1,136 on at

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RE: Ribbon Workbench - Resolved Case button no longer works

Many thanks Abdul I will restore the table and give it a try again as per your instructions
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Abdul Wahab 12,085 Moderator on at

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RE: Ribbon Workbench - Resolved Case button no longer works

Hi Adam Travers,

Do you have any backup of this table? Bring it back to the previous state. Right Click on the button and then like on Customize Command. No need to do anything with the button. Create a new enable rule and associate it with the existing command. Again no need to create a new command.

If I answer your question then please mark it as verified.

Let me know if I can provide you with more details.

Thanks
Regards,

Abdul Wahab
Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
Direct/WhatsApp:+923323281237
E-mail: abdulwahabubit@outlook.com
Skype: abdul.wahabubit
Linkedin: www.linkedin.com/.../
empath-e CRM 1,136 on at

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RE: Ribbon Workbench - Resolved Case button no longer works

Thanks Abdul. I have checked and this is the only option I have within the dropdown menu for the Command property. I have looked at your blog but as per the new screenshot I dont have any other options to select
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Abdul Wahab 12,085 Moderator on at

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RE: Ribbon Workbench - Resolved Case button no longer works

Hi Adam Travers,

As per the screenshot, my thinking is correct.

There should be something that starts with 'msdyn' similar to the button Id. Did you follow my blog? It has some clear steps.

If I answer your question then please mark it as verified.

Let me know if I can provide you with more details.

Thanks
Regards,

Abdul Wahab
Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
Direct/WhatsApp:+923323281237
E-mail: abdulwahabubit@outlook.com
Skype: abdul.wahabubit
Linkedin: www.linkedin.com/.../
empath-e CRM 1,136 on at

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RE: Ribbon Workbench - Resolved Case button no longer works

Hi Abdul,

Many thanks for taking the time to respond. The links below should show the images more clearer as I think I have selected the customised command within the button properties control as per your response?

https://mail.empath-e.com/adam/1.jpg

https://mail.empath-e.com/adam/2.jpg

https://mail.empath-e.com/adam/3.jpg
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Abdul Wahab 12,085 Moderator on at

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RE: Ribbon Workbench - Resolved Case button no longer works

Hi Adam Travers,

The images are not clear. I think you changed the command from the button. You just need to click on the Customize command. Add a new rule and bind it with the existing command. For more details read my blog.

If I answer your question then please mark it as verified.

Let me know if I can provide you with more details.

Thanks
Regards,

Abdul Wahab
Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
Direct/WhatsApp:+923323281237
E-mail: abdulwahabubit@outlook.com
Skype: abdul.wahabubit
Linkedin: www.linkedin.com/.../