When the code for the company address is added to the footer of the email, which is the dynamic text for compliance {{Companyaddress}}, the actual address is not showing in the email once is deployed. This is happening ever since we switched to Real-Time.
Hello CU18031730-0, You're encountering a common issue when transitioning from Outbound Marketing to Real-Time Marketing (RTM) regarding the {{CompanyAddress}} dynamic text in email footers. The fact that it worked in Outbound but not in Real-Time points to a change in how company information is handled. Here's a breakdown of potential reasons and solutions: Understanding the Problem:
Data Source Differences:
Outbound Marketing and Real-Time Marketing use different data models and sources for company information.
It is possible that the way company address information is stored or accessed has changed.
Compliance Profile Configuration:
Real-Time Marketing relies heavily on compliance profiles for managing consent and company information.
It's possible that your compliance profile is not configured correctly.
Dynamic Text Handling:
The way dynamic text is processed might have changed between Outbound and Real-Time.
There might be a bug or issue with how {{CompanyAddress}} is being resolved.
Troubleshooting and Solutions:
Verify Compliance Profile:
Check Company Information:
In Real-Time Marketing, go to Settings > Compliance profiles.
Open the compliance profile associated with your emails.
Ensure that the company address information is correctly populated in the profile.
Default Compliance Profile:
Verify that the correct compliance profile is set as the default.
Association with Journey:
Confirm that the journey that the email is being sent from, has the correct compliance profile assigned to it.
Test with Hardcoded Address:
Replace Dynamic Text:
Temporarily replace {{CompanyAddress}} with a hardcoded address in your email footer.
Send Test Email:
Send a test email to see if the hardcoded address appears.
Isolate Issue:
This will help determine if the issue is with the dynamic text or with the email rendering itself.
Check for Customizations:
Custom Code:
If you have any custom code or plugins related to email footers or company information, review them for compatibility with Real-Time Marketing.
Third-Party Integrations:
If you have any third party integrations, verify that they are not interfering with the display of the company address.
Review Microsoft Documentation:
Real-Time Marketing Updates:
Check the official Microsoft documentation for any updates or changes related to Real-Time Marketing and compliance profiles.
Dynamic Text:
Review the documentation on how dynamic text is handled in Real-Time Marketing.
Microsoft Support:
Contact Support:
If you've tried these steps and the issue persists, contact Microsoft Support.
Provide them with detailed information about the problem, including screenshots and test results.
Key Recommendations:
Focus on Compliance Profile:
The most likely cause is an issue with your compliance profile configuration.
Isolate the Problem:
Use the hardcoded address test to isolate the issue.
Stay Updated:
Keep up-to-date with the latest Real-Time Marketing updates and documentation.
By systematically troubleshooting these areas, you should be able to identify and resolve the issue with the {{CompanyAddress}} dynamic text. If my answer was helpful, please clickLike, and if it solved your problem, please mark it asverified to help other community members find more. If you have further questions, please feel free to contact me. My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query. Regards, Daivat Vartak
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