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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Modify Qualify Lead wo...
Customer experience | Sales, Customer Insights,...
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Modify Qualify Lead workflow

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Posted on by EBMRay 873

Hello Experts,

Firstly, I would like to know what's the name of the process of the Qualify Lead workflow?

What I want to modify/add in this workflow the following:

I have created 3 fields in the Opportunities entity, Country(Single line of text), Main Target(Single line of text), Target 2(Single line of text).

In the Lead entity, I have the same fields as I mentioned above but the type of fields are different (Options Set).

The Qualify workflow tracks the topic of the Lead and updates the same topic name in the Opportunity entity, and some other fields either create an account for a user.

My requirements are to tracks the fields Labels selected in the Lead  I've mentioned and directly when the Lead is qualified I want to update these fields to the Labels selected from Leads.

Please take a look at the screenshots below:

LeadEntity.PNG5460.Opportunity.PNG

Could you please provide example and explain in detail how can I achieve the following scenario?

Any help will be greatly appreciated.

Thank you!

  • Paul_Owen Profile Picture
    Paul_Owen 2,027 on at
    RE: Modify Qualify Lead workflow

    Great, glad I could help, can you please mark my answer as verified along with Andrew as he suggested mapping first.

    Regards

    Paul

  • Suggested answer
    EBMRay Profile Picture
    EBMRay 873 on at
    RE: Modify Qualify Lead workflow

    Hello Paul,

    Actually I didn't know that I should create them as Global Option Sets so after I have followed this tutorial:

    Global Options Set

    I have achieved my requirements using the option sets data types. Thank you very much for this helpful hint (That they should be Global Options set).

    Regards,

    EBMRay

  • Verified answer
    Paul_Owen Profile Picture
    Paul_Owen 2,027 on at
    RE: Modify Qualify Lead workflow

    Hi, that shouldn't be the case. Are they Global Option Sets?

    Regards

    Paul

  • EBMRay Profile Picture
    EBMRay 873 on at
    RE: Modify Qualify Lead workflow

    Hello Paul,

    I have also created them as options sets, unfortunately, the data is only transferred if their data types are texts.

  • EBMRay Profile Picture
    EBMRay 873 on at
    RE: Modify Qualify Lead workflow

    Hello,

    Thank you for sharing these helpful posts.

    Now i can map the fields between those two entities but it works only if the data types of the fields are texts, not option sets. Because I have also tried to use the same data types as options sets didn't work.

  • Suggested answer
    Paul_Owen Profile Picture
    Paul_Owen 2,027 on at
    RE: Modify Qualify Lead workflow

    Hi, just curious why you created them as different data types? If they are the same you can just map the fields so that information gets transferred when you qualify the Lead.

    Regards

    Paul

  • Inogic Profile Picture
    Inogic 24,094 on at
    RE: Modify Qualify Lead workflow

    As data types of the fields are not same between entities, you won’t be able to use OOB relationship mappings. So, you will need to write some custom logic using Plugin, Workflow or Power Automate to update the fields on the Opportunity on create/qualify.

    Thanks!

  • Verified answer
    a33ik Profile Picture
    a33ik 84,323 Most Valuable Professional on at
    RE: Modify Qualify Lead workflow

    Hello,

    You can use field mapping between lead and opportunity for that purpose. Check following post that describes what you should do

    itsolutions.bdo.ca/.../

    ledgeviewpartners.com/.../

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