web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... How can I delete the c...

Customer experience | Sales, Customer Insights,...

Answered

How can I delete the cached credentials on XRMToolbox?

(0) Share

Report

Report

Posted on by Joel D

365

Hi,

I used XrmToolbox to connect to "Organization A" (URL of an online Dynamics CRM).
Now I want to connect it to "Organization B" (a different URL) but when I try to login I get the error "Unable to login to CRM using cached credentials".

Can I clear the mentioned "cached credentials" to overcome the issue without uninstalling XrmToolbox?

The complete version of the tool is XrmToolbox for Microsoft Dataverse and Microsoft Dynamics 365 (v1.2020.12.43).

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (1)

Verified answer

PerezAguiar Microsoft Employee on at

Like (1)

Report
Copy link

Link copied!

Hey Joel!

You should check the information on XRMToolbox as this is a third party tool (not a Microsoft Product). You have some documentation on https://www.xrmtoolbox.com/documentation/for-users/connecting-to-an-organization/

For what I was able to see, you can create different connections, each connection can have different target environments or different accounts to connect.

Best regards

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1

ManoVerse 151 Super User 2026 Season 1

#2

Jimmy Passeti 51 Most Valuable Professional

#3

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans