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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Sales order - Picking ...
Microsoft Dynamics AX (Archived)

Sales order - Picking list

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Posted on by Community Member

I have created a SO with a single item and then confirmed. Now, when I am trying to generate picking list or that order, the button is disabled.

Any idea about this? Is the button enabled based on certain conditions?

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I have the same question (0)
  • Guy Terry Profile Picture
    Guy Terry 28,970 Moderator on at

    Hi Rohan,

    What is the Order type on the order header? If it is 'Journal', change it to 'Sales order'. And maybe change the related parameter in the Accounts receivable parameters.

  • Community Member Profile Picture
    Community Member on at

    Hi Terry,

    The order type is set as Sales. By the way, which parameter are you are you referring to under AR parameters?

  • Suggested answer
    Prashant Singh Profile Picture
    Prashant Singh 8,802 on at

    Dear Rohan,

    Terry is talking about AR parameter sales order type.

    Screen-Shot-2015_2D00_05_2D00_09-at-12.38.26-PM.png

    Account Receivable --> general -->Sales --> Order Type

    Try to confirm it again. But check again if you have post picking list already. System disable it after posting.

  • Suggested answer
    Weaveriski Profile Picture
    Weaveriski 23,620 Moderator on at

    Check there is not already a pick against it.

    Check it is not on credit hold.

  • Verified answer
    Guy Terry Profile Picture
    Guy Terry 28,970 Moderator on at

    Hi Rohan,

    As Prashant and Steven have said, you cannot post a picking list again if one is already active. To check if a picking list has already been posted, from the order line do Inventory -> Output order. If you get a 'Create inventory order' dialogue box, there is no active picking list. If you get a form that shows you one or more Output orders, you have already posted a picking list.

    Other reasons that will cause the 'Picking list' button to be greyed out:

    The order contains lines only for Service (non-inventory) type items. Typically, these items will have an Item Model Group on which 'Stocked product' is not ticked, and will have a Product type of 'Service'.

    The order lines (which contain items that are stocked items) have a quantity of zero.

    You're using AX 2012 R3, and the Call center functionality, and you have enabled 'Order completion'. If this is the case, on the Sales order list page the 'Do not process' column will be ticked.

    I can't think of anything else! Oh, hold on. Can you give yourself 'System administrator' permissions, to test if it is security related?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Press ctrl + s, it will make the picking list icon active again

  • Community Member Profile Picture
    Community Member on at

    Thanks Guy, Prashant, Steven and Lovisa for your valuable inputs.

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