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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Service Unavailable wh...
Microsoft Dynamics AX (Archived)

Service Unavailable when associate with external identity in Dynamics 365 retail

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Posted on by YA TEH 1,217

Hi All,

I had downloaded the Dynamics 365 for Operation Nov VM released. I was setting up the retail environment for our upcoming demo next week. However when I try to associate with external identity, it show the service I trying access is unavailable. The same issue I encountered in Aug released, there is workaround by using the email search.

In Nov released, even using email search, it will prompt the same error.

Anyone encounter this before? Any advice is much appreciated.

Below is the error screenshot.

dynamics-365-retail-error.png

*This post is locked for comments

  • Sudhakar SV Profile Picture
    Sudhakar SV 40 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    1.Ensure User ID(System Administration-->Users-->Users) is created for the "shoaib.hussain@abcd.com" for e mail id and attached "Telemetry ID" (Object ID for login id in Azure is available) and company.

    2.Associate a Worker with AAD User

      Select a Worker and in the Pane "Workers" select a Tab "Retail

      Click on Associate existing identity and enter "shoaib.hussain@abcd.com" which is already created in Users.

    3.Alias,VPN,External Sub Identifiers gets updated in Workers

    4.Replicated Staff Job to POS.

    5.Validate the device with above worker

    6.Open POS,gets activated automatically.

    Regards,

    Sudhakar SV.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    Hi! I am facing the same issue. Can please guide me as to how did you solve it and what was the step you missed?

  • SergeyP Profile Picture
    SergeyP 2,928 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    Please CTRL+F this thread for the text in the below line and you will find detailed explanation.

    You can associate a Worker with AAD User another way

  • SHOXF Profile Picture
    SHOXF 490 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    Can you please share the step whicsssdfh you followed to resolved that issue: my user id is : shoaib.hussain@abcd.com. how should i put the value in 

    Alias:

    UPN

    External sub identifier

  • Muhammad Sajid Ali Profile Picture
    Muhammad Sajid Ali on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    @ Sergey Pikhulya,

    Thanks for sharing this solution.

  • nyt963 Profile Picture
    nyt963 270 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    Hi YA TEH,

    It would be quite helpful if you share your findings and how you resolved your issue. It helps no one if you just simply state that it is working now after completing a step. Which step was required?

  • Andreas Hofmann Profile Picture
    Andreas Hofmann on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    If this is not a LCS hosted/provisioned VM, you must provision tenant and admin user correctly. Its all in this wiki: ax.help.dynamics.com/.../access-microsoft-dynamics-ax-7-instances-2.

    Pay attention to the admin provisioning tool (to switch tenant and admin for AX) and the RetailSDKToolsRetailTenantUpdateTool.ps1(to switch tenant and register worker for Retail POS activation).

  • Nishigandha Profile Picture
    Nishigandha 25 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    Hi,

    I'm using O365 Vm(Update 5) and have the same issue. It would be highly appreciable if you can share some findings to fix this issue.

    Best regards,

    Nishi

  • YA TEH Profile Picture
    YA TEH 1,217 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    Hi All,

    I managed to resolved the issue now. The cloud pos is able to activate. I left out a step.

    Thanks.

  • Verified answer
    SergeyP Profile Picture
    SergeyP 2,928 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    You can associate a Worker with AAD User another way:

    1. Select a Worker and in the Pane "Workers" select a Tab "Retail"
    2. Click "Edit" button in the toolbar
    3. You will see 3 textboxes grouped under 'EXTERNAL IDENTITY' section, fill them out:
    • Alias: email of the AAD User
    • UPN: email of the AAD User
    • External sub identifier: AAD User's Object ID

    The Object ID can be seen in Azure Portal once you locate the user you need.

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