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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Service Unavailable wh...
Microsoft Dynamics AX (Archived)

Service Unavailable when associate with external identity in Dynamics 365 retail

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Posted on by Venedict 1,235

Hi All,

I had downloaded the Dynamics 365 for Operation Nov VM released. I was setting up the retail environment for our upcoming demo next week. However when I try to associate with external identity, it show the service I trying access is unavailable. The same issue I encountered in Aug released, there is workaround by using the email search.

In Nov released, even using email search, it will prompt the same error.

Anyone encounter this before? Any advice is much appreciated.

Below is the error screenshot.

dynamics-365-retail-error.png

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I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 300,004 Super User 2025 Season 2 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    Hi Ya Teh,

    Did you try a machine which is deployed on Azure? There are some communications not possible/configured on the downloadable VM. Note that this VM has some emulators which makes it possible to run Dynamics 365 locally instead of within the Azure cloud.

    There are costs involved or credits used when running in Azure cloud.

  • Venedict Profile Picture
    Venedict 1,235 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    Hi Andre,

    Previously I tested in azure vm no issue when assign associate with external identity.

    Anyway to update that? As my azure credit is insufficient now.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 300,004 Super User 2025 Season 2 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    Hi Ya Teh,

    I did not investigate any error related to non-functioning connections from within the VM. When it was not working, I switched to Azure environments instead. You could consider investigating network traffic yourself or subscribe for a paid Azure subscription.

  • Verified answer
    SergeyP Profile Picture
    SergeyP 2,928 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    You can associate a Worker with AAD User another way:

    1. Select a Worker and in the Pane "Workers" select a Tab "Retail"
    2. Click "Edit" button in the toolbar
    3. You will see 3 textboxes grouped under 'EXTERNAL IDENTITY' section, fill them out:
    • Alias: email of the AAD User
    • UPN: email of the AAD User
    • External sub identifier: AAD User's Object ID

    The Object ID can be seen in Azure Portal once you locate the user you need.

  • Venedict Profile Picture
    Venedict 1,235 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    Hi All,

    I managed to resolved the issue now. The cloud pos is able to activate. I left out a step.

    Thanks.

  • Nishigandha Profile Picture
    Nishigandha 25 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    Hi,

    I'm using O365 Vm(Update 5) and have the same issue. It would be highly appreciable if you can share some findings to fix this issue.

    Best regards,

    Nishi

  • Andreas Hofmann Profile Picture
    Andreas Hofmann on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    If this is not a LCS hosted/provisioned VM, you must provision tenant and admin user correctly. Its all in this wiki: ax.help.dynamics.com/.../access-microsoft-dynamics-ax-7-instances-2.

    Pay attention to the admin provisioning tool (to switch tenant and admin for AX) and the RetailSDKToolsRetailTenantUpdateTool.ps1(to switch tenant and register worker for Retail POS activation).

  • nyt963 Profile Picture
    nyt963 270 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    Hi YA TEH,

    It would be quite helpful if you share your findings and how you resolved your issue. It helps no one if you just simply state that it is working now after completing a step. Which step was required?

  • Muhammad Sajid Ali Profile Picture
    Muhammad Sajid Ali on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    @ Sergey Pikhulya,

    Thanks for sharing this solution.

  • SHOXF Profile Picture
    SHOXF 490 on at
    RE: Service Unavailable when associate with external identity in Dynamics 365 retail

    Can you please share the step whicsssdfh you followed to resolved that issue: my user id is : shoaib.hussain@abcd.com. how should i put the value in 

    Alias:

    UPN

    External sub identifier

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