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No inventory hold on item but unable to receive due to inventory hold

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Posted on by ENEN

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Hi Experts,

On item we removed the inventory hold on the item yet i am still unable to receive following the standard receiving process.

Please advise.

Thank you

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Satish Panwar 14,671 Moderator on at

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Can you please check purchase hold as well. Also screenshots would help. Any errors you are getting?

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Ludwig Reinhard Microsoft Employee on at

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Hello ENEN,

What's the error message that you get?

Can you provide some information about the replication steps?

Many thanks,

Ludwig

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ENEN 155 on at

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Hi,

I do not recieve error message. procedure is to navigate to site, to a released product, and then site specific order settings. On the "inventory" tab there is a button for "stopped". When I uncheck this box I expect the item to come off inventory hold, instead i still get a warning in the handheld that the item is on inventory hold.

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Ludwig Reinhard Microsoft Employee on at

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Hi ENEN,

Is that issue possibly related to your handheld, which is not immediately updated with the changes that have been made to the item in AX?

Have you tried restarting/reconnecting the handheld to get the data refreshed there?

Best regards,

Ludwig

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ENEN 155 on at

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Hi,

Do the handhelds need to be periodically reset?

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André Arnaud de Cal... 301,210 Super User 2025 Season 2 on at

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Hi Enen,

Can you share a screenshot or photo of the warning on the handheld?

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ENEN 155 on at

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Hi,

Here's the screen shot of the error i received

What seemed to solve the issue was to check/uncheck the parameter and also save the setting using Ctrl+S in that case.

But when i try to other item the error still exists.

Thank you

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André Arnaud de Cal... 301,210 Super User 2025 Season 2 on at

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Hi Enen,

Can you review if you have multiple site specific settings (site and warehouse) for this item? Also check what happens in you unblock Purchase transactions as well (if it is on hold). This has also been mentioned above by Satish. If it then works, the error message is misleading. You mentioned that you were completing a receive process, so it might need a removal from on hold on the purchase .

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