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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Syncing Problem for Dy...
Customer experience | Sales, Customer Insights,...
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Syncing Problem for Dynamic Segments based on static marketinglist

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Posted on by Carolin 125

Hi,

does anyone too faces syncing problems for dynamic demographic segments based on a static marketing list, where contacts have been removed from the static marketing list, but are not removed from the segment? 

Example:

I have a static marketing list with currently 8049 contacts, but in the Segment based on the contacts are 8 632 contacts.

There have been more people (probably 8 632 contacts) in the static marketing list, but the sales persons (owner of the contacts) had two weeks to remove their contacts from the marketing list and so from the campaign. So the list has shrinked in the last two weeks from 8 632 contacts to 8039 contacts. But in Dynamics Marketing (in the customer insights cloud) the marketing list still contains all contacts and has not removed the removed contacts.

Currently two of our customers face this problem, that removed contacts from a static marketinglist are not removed in the dynamic segment.

Thanks in advance, Carolin

  • Gabor N. Profile Picture
    Gabor N. 10 on at
    RE: Syncing Problem for Dynamic Segments based on static marketinglist

    I have the same problem. We also have a static marketing list with Contacts, lets call it "MarketingList_A". Based on this marketing list we have a dynamic segment "SegmentBasedOn_A", where the only filter is that the Contact must be active and have their email address filled.

    Query view looks as following:

    PROFILE(list, list_1).FILTER(list_1.listname == 'MarketingList_A').TRAVERSE(listmember_list_contact, contact_1).FILTER(contact_1.statecode == 0 && ISNOTNULL(contact_1.emailaddress1))

    SegmentBasedOn_A members list contains Contacts who are not a member of "MarketingList_A" marketing list anymore.

    Any suggestions? Did you find a solution to your problem?

    I tried to re add one of the contacts to the marketing list, and then remove them, modify the marketing list entity, modify the segment entity, but the Contacts are still in the segment member list, even after segment re-evaluation.

  • Suggested answer
    Petit Hibou Profile Picture
    Petit Hibou on at
    RE: Syncing Problem for Dynamic Segments based on static marketinglist

    Hi Carolin,

    to answer your question, we would need more details on which customers and segments are affected. there could be a couple of reasons behind, but we would need to investigate to confirm the root cause. I’d suggest creating an incident.

    Br

    Elena

  • AntonioV Profile Picture
    AntonioV 80 on at
    RE: Syncing Problem for Dynamic Segments based on static marketinglist

    Hi Carolin,

    Did you check differences lists vs segments? docs.microsoft.com/.../segments-vs-lists

    Can you map your to this? If I understand correctly segments are outside core Dynamics, in Azure, and then internal Azure services keep these in sync with Dynamics data. Hope this helps..

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