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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Open the record in the...
Customer experience | Sales, Customer Insights,...
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Open the record in the UCI App

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Posted on by JeevanJ 80

Hi, 

In the old Dynamics CRM interface when we pass the below items, it used to open the CONTACT record directly in the browser.

http://myorg.crm.dynamics.com/CRMReports/viewer/drillopen.aspx?LogicalName=contact&ID={RECORD GUID}

Now in UNIFIED INTERFACE, we have multiple apps and I would like to always open the record  in only one APP. I tried passing the APPID as below but no luck with it. The browser is always considering the last opened APP (If the user didnt make any APP selection, it just opens the record with no navigation in it)

http://myorg.crm.dynamics.com/CRMReports/viewer/drillopen.aspx?appid=***********&LogicalName=contact&ID={RECORD GUID}

Please advise how this can be achieved?

Thanks

  • Suggested answer
    Mohamed Sanuj Basheer Profile Picture
    Mohamed Sanuj Basheer 540 on at
    RE: Open the record in the UCI App

    Dear Partner,

    This is by design. you can call below API to get the information of a record.

    abc.crm8.dynamics.com/.../contact(RECORD GUID)

    For more information, please refer to 

    https://docs.microsoft.com/en-us/powerapps/developer/common-data-service/webapi/retrieve-entity-using-web-api

    Regards,

    Mohamed Sanuj Basheer

  • Suggested answer
    AJ-22040756-0 Profile Picture
    AJ-22040756-0 on at
    RE: Open the record in the UCI App

    HI Partner

    I checked by using the same functionality and it was opening in the APP whose APP ID is appended in the URL, Can you try checking in incognito mode or by clearing the browser cache and cookies

    I checked with this URL:

    https://*********.crm8.dynamics.com/main.aspx?appid=*********&pagetype=entityrecord&etn=contact&id=**********

    If in this the APP ID is of ABC App then while I am accessing this URL in browser it was accessing ABC App only 

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