web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Small and medium business | Business Central, N...
Suggested answer

Error at login on Sandbox

(0) ShareShare
ReportReport
Posted on by 435

Hi All,

Development is being done on BC SaaS version 19.5.

Error: Cannot login into the company as code is being deployed to Sandbox from VSC. BC client webpage is just being loading.

Description of error: I was deploying new code to the Sandbox when the below error popped, and now I cannot even open normal BC webclient since the page is loading(light green/blue circle is displayed), after some time same error as seen below is displayed.

Error log:

Could not open the company.

Could not open the company. While opening company 'XXX', the following error occured: 'We could not update the data right now. Please try again later. Technical details: A record in table User Login was locked for use in another session. Administrators can see current locks on the Database Locks page or use telemetry. (Snapshot ID: 62ff531b-e4eb-41a6-ba13-6f55080b8dfb)' AL stack trace: "User Login Time Tracker Impl."(CodeUnit 9013).CreateOrUpdateLoginInfo line 7 - System Application by Microsoft "User Login Time Tracker"(CodeUnit 9026).CreateOrUpdateLoginInfo line 4 - System Application by Microsoft "System Initialization Impl."(CodeUnit 151).Init line 12 - System Application by Microsoft "Company Triggers"(CodeUnit 2000000003).OnCompanyOpen(Event) line 2
Date and time: Fri, 08 Apr 2022 09:41:42 GMT
Azure AD tenant: null
Operation: bdabaf296e3b49d79d7467e115990481
I have the same question (0)
  • Suggested answer
    Damjan Zakojc Profile Picture
    435 on at
    RE: Error at login on Sandbox

    Hi,

    just restarted my Google Chrome at it works, now.

    Not sure if Chrome was the issue, but it works again as expected.

    Thanks

  • Suggested answer
    Marco Mels Profile Picture
    on at
    RE: Error at login on Sandbox

    Glad it did work out for you. Sometimes clearing the browser cache may also work. In Admin portal, there is a way you can disconnect a user's session.

    Hope it helps.

    Thank you.

  • Suggested answer
    Inge M. Bruvik Profile Picture
    1,045 Moderator on at
    RE: Error at login on Sandbox

    Sometimes it can be necessary to restart your sandbox or your production enviornment.

    This blog post explains how you can do that.

    bc365.co/.../

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
Rishabh Kanaskar Profile Picture

Rishabh Kanaskar 4,255

#2
Sumit Singh Profile Picture

Sumit Singh 2,665

#3
Nimsara Jayathilaka. Profile Picture

Nimsara Jayathilaka. 2,401

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans