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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Error at login on Sandbox
Small and medium business | Business Central, N...
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Error at login on Sandbox

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Posted on by Damjan Zakojc 431

Hi All,

Development is being done on BC SaaS version 19.5.

Error: Cannot login into the company as code is being deployed to Sandbox from VSC. BC client webpage is just being loading.

Description of error: I was deploying new code to the Sandbox when the below error popped, and now I cannot even open normal BC webclient since the page is loading(light green/blue circle is displayed), after some time same error as seen below is displayed.

Error log:

Could not open the company.

Could not open the company. While opening company 'XXX', the following error occured: 'We could not update the data right now. Please try again later. Technical details: A record in table User Login was locked for use in another session. Administrators can see current locks on the Database Locks page or use telemetry. (Snapshot ID: 62ff531b-e4eb-41a6-ba13-6f55080b8dfb)' AL stack trace: "User Login Time Tracker Impl."(CodeUnit 9013).CreateOrUpdateLoginInfo line 7 - System Application by Microsoft "User Login Time Tracker"(CodeUnit 9026).CreateOrUpdateLoginInfo line 4 - System Application by Microsoft "System Initialization Impl."(CodeUnit 151).Init line 12 - System Application by Microsoft "Company Triggers"(CodeUnit 2000000003).OnCompanyOpen(Event) line 2
Date and time: Fri, 08 Apr 2022 09:41:42 GMT
Azure AD tenant: null
Operation: bdabaf296e3b49d79d7467e115990481
  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 1,029 Moderator on at
    RE: Error at login on Sandbox

    Sometimes it can be necessary to restart your sandbox or your production enviornment.

    This blog post explains how you can do that.

    bc365.co/.../

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Error at login on Sandbox

    Glad it did work out for you. Sometimes clearing the browser cache may also work. In Admin portal, there is a way you can disconnect a user's session.

    Hope it helps.

    Thank you.

  • Suggested answer
    Damjan Zakojc Profile Picture
    Damjan Zakojc 431 on at
    RE: Error at login on Sandbox

    Hi,

    just restarted my Google Chrome at it works, now.

    Not sure if Chrome was the issue, but it works again as expected.

    Thanks

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