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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How do I add the custo...
Microsoft Dynamics CRM (Archived)

How do I add the customer portal feature to my Dynamics?

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Posted on by Kamilcmm 171

So I have been researching and many sites are saying that in order to add the portal to your CRM you need to login to the admin portal which I do. Then go to admin centres and choose Dynamics 365. 

Now here is the problem I don't have the option 'Dynamics 365'. Is there something that I need to do or is there some sort of different option?

I'm on the Dynamics 365 Plan 1 so surely I should have access to the portal?

All help is much appreciated.

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  • Suggested answer
    Samhitha Nittala Profile Picture
    Samhitha Nittala 75 on at

    Hi Kamil,

    I suppose you are not able to access the "Dynamics 365 Admin Center"

    If you are using the online account you can check this link

    technet.microsoft.com/.../dn786374.aspx sign in to the Dynamics 365 Administration Center

    Enter the url based on the region of your instance.

    Navigate to "Applications" tab to configure the portal addon

  • Kamilcmm Profile Picture
    Kamilcmm 171 on at

    I've managed to sign into the Dynamics 365 Admin Centre however, I don't have edit button next to solutions in fact I don't even have solutions.

    Any ideas?

  • Samhitha Nittala Profile Picture
    Samhitha Nittala 75 on at

    Do you have global administrator role in Office 365 portal?

  • Community Member Profile Picture
    Community Member on at

    Yes I do. I have now managed to go into solutions and click the edit button. However I don't have customer portal as an option to install.

  • Suggested answer
    sandeepstw Profile Picture
    sandeepstw 4,601 on at

    Hi,

    Go to https://portal.office.com/and click on the ‘Admin’ tile. (remember to log in with Office 365 Administrator account)

    dynamicscrmcoe.com/install-dynamics-365-portals

    Thanks,

    Sandeep

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