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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Can Emails on Resolved...

Customer experience | Sales, Customer Insights,...

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Can Emails on Resolved Cases create a new case?

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Posted on by CRM Learner 88

Currently emails on resolved cases are attaching to the resolved case.

Is there a way to have it create a new case instead? A setting to control this somewhere?

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Adrian Begovich 1,027 Moderator on at

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Hi CRM Learner 8,

This article explains how to automatically create a case from an email.

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ankit_singhal 560 on at

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Yes you write you custom code or power automate on incoming email

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CRM Learner 88 on at

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Thanks - I guess this can't be achieved through configuration.

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