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Can Emails on Resolved Cases create a new case?

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Posted on by CRM Learner 88

Currently emails on resolved cases are attaching to the resolved case.

Is there a way to have it create a new case instead? A setting to control this somewhere?

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CRM Learner 88 on at

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RE: Can Emails on Resolved Cases create a new case?

Thanks - I guess this can't be achieved through configuration.
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ankit_singhal 560 on at

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RE: Can Emails on Resolved Cases create a new case?

Yes you write you custom code or power automate on incoming email
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Adrian Begovich 21,009 Super User 2024 Season 2 on at

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RE: Can Emails on Resolved Cases create a new case?

Hi CRM Learner 8,

This article explains how to automatically create a case from an email.

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