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Suggested answer

Can Emails on Resolved Cases create a new case?

Posted on by

Currently emails on resolved cases are attaching to the resolved case.

Is there a way to have it create a new case instead?  A setting to control this somewhere?

  • RE: Can Emails on Resolved Cases create a new case?

    Thanks - I guess this can't be achieved through configuration.

  • Suggested answer
    ankit_singhal Profile Picture
    ankit_singhal 560 on at
    RE: Can Emails on Resolved Cases create a new case?

    Yes you write you custom code  or power automate on incoming email

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 21,009 Super User 2024 Season 2 on at
    RE: Can Emails on Resolved Cases create a new case?

    Hi CRM Learner 8,

    This article explains how to automatically create a case from an email.

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