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ReportCurrently emails on resolved cases are attaching to the resolved case.
Is there a way to have it create a new case instead? A setting to control this somewhere?
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Currently emails on resolved cases are attaching to the resolved case.
Is there a way to have it create a new case instead? A setting to control this somewhere?
Thanks - I guess this can't be achieved through configuration.
Yes you write you custom code or power automate on incoming email
Hi CRM Learner 8,
This article explains how to automatically create a case from an email.
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