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New expense app error ""We couldn't find your active employment record...

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Posted on by 341
Good morning/afternoon/evening all :)
 
I am trying to use the new expense mobile app.
  1. I installed powerapps on my mobile - tick
  2. I can access the Expense app
  3. When I sign-in to the expense app I get this error /We couldn't find your active employment record.  Please contact your system administrator..../
  4. It continues into the app, but I cannot use any of the functions.
 
Notes
  • I can create a new expense report directly in D365FO
  • My user is linked to a current Employee record
  • I have tried clearing cache in the app
  • I have tried removing the Employee record from my D365FO user and re-adding.
 
Any help/thoughts?
 
Regards
James
  • Ms Burog Profile Picture
    Ms Burog 390 on at
    New expense app error ""We couldn't find your active employment record...
    Hi gwc333,
     
    Are you getting sign in error? You can try to go to your Azure AD, delete the app registrations for the expense report, and unintall Expense Mobile app in Power Apps.
  • gwc333 Profile Picture
    gwc333 2 on at
    New expense app error ""We couldn't find your active employment record...
    We have got the below issue as well even after having taken all the below steps to try and rectify the issue.  Are there any other tips on how to resolve or how to roll back this installation and start from scratch again?
  • Ms Burog Profile Picture
    Ms Burog 390 on at
    New expense app error ""We couldn't find your active employment record...
    We also got same issue. Sign in Ok, can see the menu but can't click on anything. Can create the expenses and reports in D365 but it's not working in the PowerApps Mobile Expense App. We also tried in both Android and Apple devices but same behaviour. We are on D365FO v10.0.36.
  • SBRO Profile Picture
    SBRO 28 on at
    New expense app error ""We couldn't find your active employment record...
    I got the same issue. I thought i had resolved it by enabling virtual entities: https://dynamicspost.com/virtual-entity-enable/. However the issue is with the "msdyn_legalEntity" that is not found when the user logs in. I set the field where ever possible still i get the issue. Any ideas? 
  • Suggested answer
    SBRO Profile Picture
    SBRO 28 on at
    New expense app error ""We couldn't find your active employment record...
    The issue was caused for us because Power platform and F&O where not configured correctly in LCS. We had to reestablish the link in LCS in order to fix the issue. 
  • ryanw Profile Picture
    ryanw 2 on at
    New expense app error ""We couldn't find your active employment record...
    I found your post while frustrated by the same issue.  I realized that I had missed the step of enabling the feature preview in D365 that's labelled "Use expense mobile application for intuitive expense entry experience".  Also make sure you're on Dynamics 365 Finance version 10.0.34 or higher to have this feature.  Thought I'd throw this out there for anybody else stuck on this issue.
  • Chen901 Profile Picture
    Chen901 9 on at
    New expense app error ""We couldn't find your active employment record...
    Hi,
    We also encountered this issue.
    For one user (identical settings) - it seems to work, and for another user - it doesn't.
    Did either of the posters use an IOS/Andorid? maybe this can be an angle?
  • mc_sprint365 Profile Picture
    mc_sprint365 2 on at
    New expense app error ""We couldn't find your active employment record...
    I also have the same issue. 
     
    My userid has the role "Expense mobile Role" enabled in d365
     
    My userid has the security role "Basic User" in Power Platform. We cannot find any Expense Mobile security in Power Platform to enable
     
     
  • New expense app error ""We couldn't find your active employment record...
    I have the same issue.
    My userid has a default company in my user options.
    My userid is linked to an Employee in the Human Resources module. That employee is active in the same company that is by default.
     
    I can create expenses/expense reports directly in D365FO.
  • MuthukumaranAX Profile Picture
    MuthukumaranAX 2,901 on at
    New expense app error ""We couldn't find your active employment record...
    Hi,
    Can you check the employee is active in D365?
    Thanks

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