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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Getting Error Loading ...
Customer Insights - Journeys forum

Getting Error Loading Control in Matching Strategy Attributes of Dynamics 365 Marketing

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Posted on by Community Member Microsoft Employee

In Matching Strategy under Advanced Settings-->Marketing Settings, I found a record called Default lead matching strategy,

EC1.jpg

 I tried open the record and clicked an attribute which has been mapped already, I got the error as below. Even if I create new attribute mapped with any field got the same error.

EC2.jpg

Error

Custom Control with Id: MscrmControls.FieldControls.SimpleLookupControl failed to render; Message: Cannot read property 'guid' of null
TypeError: Cannot read property 'guid' of null at t.getDefaultViewId (msfielddemomarketing.crm.dynamics.com/.../0.js) at SimpleLookupComponentsManager.getViewId (msfielddemomarketing.crm.dynamics.com/.../SimpleLookupControl.js:1:8533) at SimpleLookupComponentsManager.getEntityNameAndViewKey (msfielddemomarketing.crm.dynamics.com/.../SimpleLookupControl.js:2:19260) at SimpleLookupControl._checkUpdatedParameters (msfielddemomarketing.crm.dynamics.com/.../SimpleLookupControl.js:6:25419) at SimpleLookupControl.updateView (msfielddemomarketing.crm.dynamics.com/.../SimpleLookupControl.js:6:24815) at CustomControlHostRoot._renderMainControlComponent (msfielddemomarketing.crm.dynamics.com/.../1.js) at CustomControlHostRoot.renderWrappedMainElement (msfielddemomarketing.crm.dynamics.com/.../1.js) at CustomControlHostRoot.render (msfielddemomarketing.crm.dynamics.com/.../1.js) at vg (msfielddemomarketing.crm.dynamics.com/.../vendor.js) at Yh (msfielddemomarketing.crm.dynamics.com/.../vendor.js)Error code: 0x0Session Id: a1ab5f3c-9cba-422e-93aa-bc37547847f2Activity Id: ea2e96f4-35b7-42c1-8bb9-3f6dc7a3cf91Time: Thu Nov 15 2018 09:49:42 GMT-0800 (Pacific Standard Time)
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Error Details

TypeError: Cannot read property 'guid' of null at t.getDefaultViewId (msfielddemomarketing.crm.dynamics.com/.../0.js) at SimpleLookupComponentsManager.getViewId (msfielddemomarketing.crm.dynamics.com/.../SimpleLookupControl.js:1:8533) at SimpleLookupComponentsManager.getEntityNameAndViewKey (msfielddemomarketing.crm.dynamics.com/.../SimpleLookupControl.js:2:19260) at SimpleLookupControl._checkUpdatedParameters (msfielddemomarketing.crm.dynamics.com/.../SimpleLookupControl.js:6:25419) at SimpleLookupControl.updateView (msfielddemomarketing.crm.dynamics.com/.../SimpleLookupControl.js:6:24815) at CustomControlHostRoot._renderMainControlComponent (msfielddemomarketing.crm.dynamics.com/.../1.js) at CustomControlHostRoot.renderWrappedMainElement (msfielddemomarketing.crm.dynamics.com/.../1.js) at CustomControlHostRoot.render (msfielddemomarketing.crm.dynamics.com/.../1.js) at vg (msfielddemomarketing.crm.dynamics.com/.../vendor.js) at Yh (msfielddemomarketing.crm.dynamics.com/.../vendor.js)
Error code: 0x0
Session Id: a1ab5f3c-9cba-422e-93aa-bc37547847f2
Activity Id: ea2e96f4-35b7-42c1-8bb9-3f6dc7a3cf91
Time: Thu Nov 15 2018 09:49:42 GMT-0800 (Pacific Standard Time)

Please advise

Categories:
  • JJPW Profile Picture
    JJPW 115 on at
    RE: Getting Error Loading Control in Matching Strategy Attributes of Dynamics 365 Marketing

    Same problem here. Brand new installation. Any updates?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Getting Error Loading Control in Matching Strategy Attributes of Dynamics 365 Marketing

    Waiting for the resolution

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Getting Error Loading Control in Matching Strategy Attributes of Dynamics 365 Marketing

    Thanks Megan, expecting resolution asap.

  • Suggested answer
    megcda Profile Picture
    megcda 2,192 on at
    RE: Getting Error Loading Control in Matching Strategy Attributes of Dynamics 365 Marketing

    Hi Sathesh,

    This looks like a bug as I am able to repro it on my environment as well.  I'll get a live site incident opened to look into this issue.

    Thanks,

    Megan

    If this answered your question, please mark it as Verified!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Getting Error Loading Control in Matching Strategy Attributes of Dynamics 365 Marketing

    Same here.

    Customer support seems to ignore this ...

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Getting Error Loading Control in Matching Strategy Attributes of Dynamics 365 Marketing

    Did you ever figure this out?  We are experiencing the same thing.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Getting Error Loading Control in Matching Strategy Attributes of Dynamics 365 Marketing

    Hi Megan,

    I didn't delete msdyncrm_marketingpageid attribute, you can see the full snapshot here with that field, but still I'm facing same error loading control even if I click msdyncrm_marketingpageid field, I'm suspecting something wrong OOB. Please guide to check anything anywhere if you want me to do.

    EC4.jpg

    On click of msdyncrm_marketingpageid field

    EC4.jpg

    Thanks and regards,

    Sathesh Kumar. R

  • megcda Profile Picture
    megcda 2,192 on at
    RE: Getting Error Loading Control in Matching Strategy Attributes of Dynamics 365 Marketing

    Hi Sathesh,

    Did you delete the msdyncrm_marketingpageid attribute in the Lead Matching Strategy?

    3125.LeadMatching.png

    Thanks,

    Megan

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