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Customer experience | Sales, Customer Insights,...
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Distribution of tasks to a marketinglist

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Posted on by 169

Hey Guys,

I hope you all do good. I am currently struggling with a solution to distribute tasks assigned to one user to all contacts within a marketinglist. In a campaign i can only distribute letters, mails or calls, but no tasks. Is there another way for tasks? My sales guys want to coordinate themselves with tasks. 

Thanks!!


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Leif

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  • Verified answer
    Wahaj Rashid Profile Picture
    11,321 on at

    Hi,

    Thank you for your query.

    You cannot do this using Marketing Campaigns, tasks are not supported for Campaign Activities.

    One way is to use a workflow.

    Here is the high-level approach:

    • Create a workflow with following configurations:
      • Entity: Contact
      • Trigger: on-demand
      • Add a step to create record (task) and set properties accordingly.
      • Activate the process.
    • Create a view (based on the criteria used in marketing list).
    • Go to Advanced Find, look for Contact and choose the view.
    • Select all records and click on Run Workflow and select the workflow created.

    Please note, workflow will only run for the records selected on current page, if you have multile pages, you need to move to next page and re-run the workflow.

    If there are too many pages, use following XRM tool box plugin to run on all at once:

    Bulk Workflow Execution  Â· XrmToolBox

  • Leif_23 Profile Picture
    169 on at

    Thanks!!

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