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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Create Service Order w...
Microsoft Dynamics AX (Archived)

Create Service Order with Enterprise Portal

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Posted on by Community Member Microsoft Employee

Hi,

I'm trying to create service order with Ax2012 Enterprise Portal and facing some problem.

After I enter all the proj Id and mandatory field, the Service Order seems to work fine until I Save & Close the form.

But when I go to Service Listing, it show no sign of the just created Order. (I'm able to create Service Order with Ax Client and view in EP)

I went to check in Table data, Service Order created from EP was inserted with a field marked IncomingWebOrder=Yes.

I able to view the Service Order after I manually change the Field to No in Table.

Any idea what did I miss out in the setup that Listing will not show EP's service order?

*This post is locked for comments

  • AX Aspirant Profile Picture
    AX Aspirant 25 on at
    RE: Create Service Order with Enterprise Portal

    Thanks Darshan. This worked!

  • Verified answer
    Darshan Jog Profile Picture
    Darshan Jog 35 on at
    RE: Create Service Order with Enterprise Portal

    Service orders created in the Enterprise Portal will appear here in the AX Client:

    /Service management/Common/Service orders/Web service orders

    On the web service orders page: Click -> Dispatch/Maintain/Transfer

    2016_2D00_03_2D00_16_5F00_14_2D00_47_2D00_20.png

    After the above step the Service orders created through EP will appear everywhere - In EP as well as AX Client.


    Hope this helps!

    -DJ

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Ax2012 Service Management: Create Service Order with Enterprise Portal

    We think it could be a bug and our developer hard coded it in the Table level when insert

  • AX Aspirant Profile Picture
    AX Aspirant 25 on at
    RE: Ax2012 Service Management: Create Service Order with Enterprise Portal

    Hi!

    We are also stuck in the same scenario.

    Did you finally resolve this issue?

    Would appreciate some help!

    Thanks....

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