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Microsoft Dynamics AX (Archived)

Create Service Order with Enterprise Portal

Posted on by Microsoft Employee

Hi,

I'm trying to create service order with Ax2012 Enterprise Portal and facing some problem.

After I enter all the proj Id and mandatory field, the Service Order seems to work fine until I Save & Close the form.

But when I go to Service Listing, it show no sign of the just created Order. (I'm able to create Service Order with Ax Client and view in EP)

I went to check in Table data, Service Order created from EP was inserted with a field marked IncomingWebOrder=Yes.

I able to view the Service Order after I manually change the Field to No in Table.

Any idea what did I miss out in the setup that Listing will not show EP's service order?

*This post is locked for comments

  • AX Aspirant Profile Picture
    AX Aspirant 25 on at
    RE: Create Service Order with Enterprise Portal

    Thanks Darshan. This worked!

  • Verified answer
    Darshan Jog Profile Picture
    Darshan Jog 35 on at
    RE: Create Service Order with Enterprise Portal

    Service orders created in the Enterprise Portal will appear here in the AX Client:

    /Service management/Common/Service orders/Web service orders

    On the web service orders page: Click -> Dispatch/Maintain/Transfer

    2016_2D00_03_2D00_16_5F00_14_2D00_47_2D00_20.png

    After the above step the Service orders created through EP will appear everywhere - In EP as well as AX Client.


    Hope this helps!

    -DJ

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Ax2012 Service Management: Create Service Order with Enterprise Portal

    We think it could be a bug and our developer hard coded it in the Table level when insert

  • AX Aspirant Profile Picture
    AX Aspirant 25 on at
    RE: Ax2012 Service Management: Create Service Order with Enterprise Portal

    Hi!

    We are also stuck in the same scenario.

    Did you finally resolve this issue?

    Would appreciate some help!

    Thanks....

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