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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / BC app not working on ...
Small and medium business | Business Central, N...
Answered

BC app not working on 4G mobile network

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Posted on by DARO 5

Hi there,

We are newbie BC users and have an on-premises installation.  We would like to use the BC-app voor tablets and through our own company Wifi network everyhting seems to be ok.  But the BC-app will not connect when using a mobile network like 4G.  Our Implementation partner has no idea about the why it does not work...

We can't find any information on the web about this topic so I tried this forum.

Any help would be appreciated.

Version: Dynamics 365 Business Central - Version Dynamics NAV 13.1,SC 9.3.3 - 13.0.29358.0

Kind regards

David

  • ginacornis Profile Picture
    ginacornis 5 on at
    RE: BC app not working on 4G mobile network

    Maybe this is due to the fact that the BC application requires Internet access directly from the administrative network? A wireless connection is more often an administrative network. You can try using a 4G modem using a SIM card. But it happens that the SIM card is blocked in it or there are some problems with it. But such a network can be an administrative one. I had such a situation. I have read a lot about how to fix such a problem. It seems to be here xtrium.com/.../ it says that you can first set up a SIM card by inserting it into your phone, check the SIM card and your device in the Boost Mobile app. In any case, you can contact the Internet provider if there are any problems. I hope you guys can handle it.

  • Suggested answer
    DARO Profile Picture
    DARO 5 on at
    RE: BC app not working on 4G mobile network

    Hello Raelhefn,

    Thank you for your insight.  We will be discussing this with our network partner.  I'm sure we will find the answer through the links you posted.  

    Have a nice day.

    David

  • Suggested answer
    raelhefn Profile Picture
    raelhefn on at
    RE: BC app not working on 4G mobile network

    Please refer to the following guides to know the capability of Business central / dynamics NAV in WAN please refer to:

    docs.microsoft.com/.../connecting-the-microsoft-dynamics-nav-clients-over-a-wide-area-network

    docs.microsoft.com/.../implement-security-certificates-production-environment

    To make it more easier try to setup VPN connections

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