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JavaScript is not working for particular users

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Posted on by Liisa

Hi All,

I have a piece of JavaScript code in the OnLoad event of a Financial form that contains a Subgrid which contains an entity called Adjustments with 1:N relationship. I am using a web api call to pull back the to sum the Adjustment Amount and put it in a field called Total Adjustments on the Financials record. There are 10 users, the code works for everyone except 3 users. This user has tried edge, chrome, Mozilla, we have compared browser settings, they are all using the same role, one of the user's signed it from her machine with his credentials and it works which tells me it's browser or machine based. I am not sure where else to look. Any suggestions would be much appreciated. Below is the code in use.

[View:/cfs-file/__key/communityserver-discussions-components-files/117/new-12.txt]

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Liisa 5 on at

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RE: JavaScript is not working for particular users

Thank you for responding. There is one user role. I posted the code because it seems as if the code is getting blocked by something on his end. We checked his browser settings and javascript is allowed. I'm not sure where else to look.
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Abdul Wahab 12,085 Moderator on at

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RE: JavaScript is not working for particular users

Hi Liisa,

Map security role & teams of the user experiencing the error on to the test user. Debig the JS will help you a lot.
Ray 1,507 on at

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RE: JavaScript is not working for particular users

Is it possible that they have different privileges for the entity in sub grid records (Not role base, maybe shared or access team)?