Update to 9.0 - Can't close Quotes or Opportunities

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Posted on by LCRMAdminG

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Hello,

Last night we received the 9.0 update in our production environment. Users are reporting they cannot close quotes/Opportunities. When trying to close the Quote they receive the below loading screen. This doesn't resolve after more than a 20 minute wait. Upon a refresh, the record is still open. Any help would be greatly appreciated. Thanks!

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Johnny Gong 6,482 Moderator on at

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RE: Update to 9.0 - Can't close Quotes or Opportunities

Hi Kinger,

After communication with MS Dev Team. The function like cannot qualify lead ,cannot close opportunity and cannot activate Quote normally is a common bug now. The fix is available in 18052 weekly release which would get deployed to NAM/Eur on 6/15. Please wait for the fix to get deployed.

Hope it helps.

Regards,

Johnny
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RE: Update to 9.0 - Can't close Quotes or Opportunities

Any update on this issue? We are setting up a new integration, so might be something I am doing wrong but I am getting the same error when I try to close an opportunity (win or lose). Our version is: Version 1612 (9.0.2.193) (DB 9.0.2.193) online.
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RE: Update to 9.0 - Can't close Quotes or Opportunities

Hello Guys... anyeone here haves update about "close Quotes" issues ?
LCRMAdminG 323 on at

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RE: Update to 9.0 - Can't close Quotes or Opportunities

Yes, I am still having issues. The patch did not resolve my issues. I'm on 9.0 though.
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RE: Update to 9.0 - Can't close Quotes or Opportunities

Hello Guys,

Someone still having issues with close quotes?

My version is 1612 (8.2.2.1659) (BD 8.2.1.344) online

the button (close quote) does not work, and does not show any error information.
LCRMAdminG 323 on at

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RE: Update to 9.0 - Can't close Quotes or Opportunities

Our maintenance isn't schedule til tonight, hoping to see it get fixed too!!
cn_gastineau on at

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RE: Update to 9.0 - Can't close Quotes or Opportunities

Something must have been patched overnight. We are working again!
LCRMAdminG 323 on at

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RE: Update to 9.0 - Can't close Quotes or Opportunities

Emily! Thank you for sharing the update!!! Great news!
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RE: Update to 9.0 - Can't close Quotes or Opportunities

I just got off the phone with Microsoft Support. They confirmed this is a known global issue and they're deploying a fix tonight (it must be the maintenance I see listed in my Admin Message Center beginning at 2:00 UTC). He said the fix was already being deployed to the Asia-Pacific market.
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RE: Update to 9.0 - Can't close Quotes or Opportunities

Toni,

I just saw, in another forum topic, a person talking about disabling some plugins that are from Microsoft itself, could return some functionalities that was broken with the upgrade process.

Could be one workaround for you.

community.dynamics.com/.../271284

Best regards