Multiple users are experiencing the issue where they log into GP and under Human Resources>Employee they are missing menu options – if they log out and back in then usually they come back - I highlighted a few they use that are missing. This is from the same user before and after logging out and back in. The only thing that changed was they upgrade Papersave to the web version. I do know a few of the screens are custom screens
We have a similar issue with the "Additional" menu options not appearing when in a GP window. We are on GP 2018 and from what I remember our reseller stated it is a known bug. The options that disappear for us are all 3rd party. In our case, we close then reopen the window, check the "Additional" and repeat until the options appear (usually 1- 5 cycles). I don't see how that is an option on the main page view you've shown as we don't use those views. I'm guessing they are related.
Hi Craig
Items on the Additional menu are created by Form triggers using Dexterity or VSTools.
As long as the triggers are enabled when the form is opened, the additional menu will be populated.
Application Level Menus are implemented in a completely different way from form level menus and additional (trigger based) menus.
You can delete the contents of the syMenuMstr (SY07110) table which will force the application level menus to be recreated on next login.
Regards
David
Great to know. Thank you David!
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
André Arnaud de Cal... 747 Super User 2025 Season 2
CA Neeraj Kumar 743
Sohaib Cheema 528 User Group Leader
