Missing menu options

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Posted on by sdcraig

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Multiple users are experiencing the issue where they log into GP and under Human Resources>Employee they are missing menu options – if they log out and back in then usually they come back - I highlighted a few they use that are missing. This is from the same user before and after logging out and back in. The only thing that changed was they upgrade Papersave to the web version. I do know a few of the screens are custom screens

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Microsoft Dynamics GP

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Craig Fuller 409 on at

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RE: Missing menu options

Great to know. Thank you David!
David Musgrave MVP ... 13,917 Most Valuable Professional on at

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RE: Missing menu options

Hi Craig

Items on the Additional menu are created by Form triggers using Dexterity or VSTools.

As long as the triggers are enabled when the form is opened, the additional menu will be populated.

Application Level Menus are implemented in a completely different way from form level menus and additional (trigger based) menus.

You can delete the contents of the syMenuMstr (SY07110) table which will force the application level menus to be recreated on next login.

Regards

David
Craig Fuller 409 on at

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RE: Missing menu options

We have a similar issue with the "Additional" menu options not appearing when in a GP window. We are on GP 2018 and from what I remember our reseller stated it is a known bug. The options that disappear for us are all 3rd party. In our case, we close then reopen the window, check the "Additional" and repeat until the options appear (usually 1- 5 cycles). I don't see how that is an option on the main page view you've shown as we don't use those views. I'm guessing they are related.