web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Answered

PowerBI Template doesn't show data

(0) ShareShare
ReportReport
Posted on by 40

Hey there,

I'm new to Dynamics 365 Guides. I built a showcase and downloaded the PowerBI Template from https://www.microsoft.com/en-us/download/details.aspx?id=57767 and followed the steps from https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/analytics-guide

I see my guides and 4 tables (Events, Guides, Runs, SourceEvents). My table "Events" doesn't show any data. The table sourceevents shows the raw data. How do I connect these tables to show data on my report pages?

I have the same question (0)
  • RyanN Profile Picture
    Microsoft Employee on at

    HI Daniel 

    Thank you for posting this question. 

    A few things to check while we investigate:

    • Check the 'filter date range' in the bottom left is set correctly to capture your run throughs

    pastedimage1588258711084v1.png

    • Check that the guide selected in the drop down at the top of the report is one that has run throughs

    pastedimage1588258736637v2.png

    Thanks

    Ryan

  • Verified answer
    RyanN Profile Picture
    Microsoft Employee on at

    Also, one more thing to note is that the data that populates this dashboard is only for users that have the Operator role assigned to them docs.microsoft.com/.../assign-role

    If you would like to include author role data in the report here are the steps to change the reports:

    How to modify the Guides Analytics PowerBI report so that it includes AuthorInPreview run times.

     Step 1: Open the report in PowerBI Desktop and click the ‘Edit Queries’ button from the Home tab.

     pastedimage1588264926944v1.png

     

    Step 2: Inside the Power Query Editor window, use the left side pane to select the ‘Events’ query

     pastedimage1588264945399v2.png

     

    Step 3: With the ‘Events’ query selected, look in the Query settings panel on the right hand side. Under ‘Applied Steps’ select the step that reads “Select only rows where UserMode …”

     pastedimage1588264959662v3.png

     

    Step 4: In the function editor bar, edit the query as follows:

     

    • The bar currently reads:

    pastedimage1588264988631v4.png

    • Change it to:

     pastedimage1588265012586v5.png

    Step 5: Use the top menu button to ‘Close & Apply’ your changes.

     

     pastedimage1588265033810v6.png

     

     

  • CJustin Profile Picture
    262 on at

    Have you checked all the filters properly?

    Sometimes Filters get neglected as if they don't exist.

    Filter set on date needs to catch your data.

    If the filter on date is proper, you would not find any inconsistency.

    Regards.

  • Daniel Schumacher Profile Picture
    40 on at

    Hey Ryan, thanks a lot. This solved my problem. I thought using the guide as operator with both licenses assigned would track the events.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
11manish Profile Picture

11manish 36

#2
Mallesh Deshapaga Profile Picture

Mallesh Deshapaga 32

#3
ManoVerse Profile Picture

ManoVerse 30 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans