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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Social Posts - cannot ...
Customer Insights - Journeys forum

Social Posts - cannot create because Channel field not working

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Posted on by Ian_Bourne_Cloud2020 155

social_5F00_posting.png

Hi folks,

I'm trying to create a social post using Dynamics 365 for Marketing.  I cannot seem to get the channel active, anyone got any thoughts?

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  • Suggested answer
    megcda Profile Picture
    megcda 2,192 on at
    RE: Social Posts - cannot create because Channel field not working

    Hi Ian,

    Have you tried to reauthorize these accounts?  I notice that the LinkedIn account is also showing as expired, so that might be one of the issues.  Also, do you own these accounts?  And are you an admin on the Marketing instance?  Have you setup Facebook pages to post to from this account?

    A few things to think about, so let us know.

    Thanks,

    Megan

    Please mark as Verified if this answers your question.

  • Ian_Bourne_Cloud2020 Profile Picture
    Ian_Bourne_Cloud2020 155 on at
    RE: Social Posts - cannot create because Channel field not working

    Hi Megan,

    I got my colleague to go through exactly the same process that I did, we both have the same permissions, access to the same Facebook LinkedIn, Twitter accounts, etc.  When she ran the process the channels implemented as active.  When I reran the process they were implemented as Inactive, even if I tried to reauthorise.  Bizarre.

  • Suggested answer
    Ian_Bourne_Cloud2020 Profile Picture
    Ian_Bourne_Cloud2020 155 on at
    RE: Social Posts - cannot create because Channel field not working

    OK, found the answer, its a browser issue.

    In Edge channels created are set to Inactive.  In Chrome they are set to Active.

    Hmmmm…..

  • ShravanSuri Profile Picture
    ShravanSuri 1,255 on at
    RE: Social Posts - cannot create because Channel field not working

    Hey Ian, I'm glad that you're unblocked. However, could you please either share browser details here or create a support ticket with the details? We'd like to investigate this further.

    Or you could email me the details at shravan.suri@microsoft.com - Thanks

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