web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Dynamics 365 Customer ...

Customer experience | Sales, Customer Insights,...

Unanswered

Dynamics 365 Customer Voice: Same survey triggered twice upon case resolution

(0) Share

Report

Report

Posted on by D365EL

311

Hello Community,

When using the out of the box Power Automate flow template to send out D365 Customer Voice survey as an email invitation when a case record is resolved in D365, I am noticing the same survey is sent out twice - I am always getting 2 emails each time I test the flow. I am not sure why it would do that. Has anyone encountered this?

Thanks!

I have the same question (0)

All responses Img

All responses (0)

Answers Img

Answers (0)

Join the conversation

Helpful resources

News and Announcements

The Next Big Bite | Aussie Classics & Starting Small with Clay Wesener | EP04

Check out the Community Spotlight Video Series

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1

#2

Manoj - ManoVerse 43 Super User 2026 Season 1

#3

Ayesha Wajahat 14

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans