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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Click on email links t...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Click on email links to trigger actions in customer Journey

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Posted on by Manish86 15

Hello all, thanks for your help in advance!

  1. I have created Marketing Email in the Dynamics Marketing App. I am using multiple hyperlinks - linked to image, button, text (insert link) etc. 
  2. I have double checked that all links are enabled for tracking 

pastedimage1668790425477v1.pngpastedimage1668790508193v2.png

3. I can see all my links in the Marketing Email 'Insights'

pastedimage1668790603767v3.png 

4. Now I am in the Customer Journey (Outbound Marketing), and I want to trigger specific actions based on user clicking on a specific link. But I cannot see all the links (I only see four of them, while I have seven links in the email) and not sure what am I missing here.

pastedimage1668790844860v5.png

I have the same question (0)
  • Steve Zhao2 Profile Picture
    Steve Zhao2 Microsoft Employee on at

    Hi Manish86,

    Which type of hyperlinks are not displayed in the dropdown, linked to image, button, text?

    I test all these types, all of them can show.

    Marketing email:

    pastedimage1669017019137v1.png

    CJ:

    pastedimage1669017041525v2.png

  • Jonas Velling Profile Picture
    Jonas Velling 142 on at

    Hi Manish,

    We have seen this for some customers as well - however, it's not all Marketing customers who are affected by this "bug".

    I think there has been some sort of error in the latest release.

    My only suggestion is to create a ticket at Microsoft.

  • Suggested answer
    Manish86 Profile Picture
    Manish86 15 on at

    Hello Steve, Jonas,

    thank you for having a look and your replies. 

    I have understood now what was happening. I am using multiple links but some of them are used more than once in the email. (For example, 'click here' and Image have the same hyperlink). I assumed that in the Customer Journey, I should be able to use a trigger based on 'link text' in the email. But it looks like it is based on the link itself. 

    So, in my case, I have 4 unique links, used at 7 places (text, button, images etc.) in the email. Hence, I see only 4 options in the Customer Journey.

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