Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Click on email links t...
Customer experience | Sales, Customer Insights,...
Suggested answer

Click on email links to trigger actions in customer Journey

(0) ShareShare
ReportReport
Posted on by Manish86 15

Hello all, thanks for your help in advance!

  1. I have created Marketing Email in the Dynamics Marketing App. I am using multiple hyperlinks - linked to image, button, text (insert link) etc. 
  2. I have double checked that all links are enabled for tracking 

pastedimage1668790425477v1.pngpastedimage1668790508193v2.png

3. I can see all my links in the Marketing Email 'Insights'

pastedimage1668790603767v3.png 

4. Now I am in the Customer Journey (Outbound Marketing), and I want to trigger specific actions based on user clicking on a specific link. But I cannot see all the links (I only see four of them, while I have seven links in the email) and not sure what am I missing here.

pastedimage1668790844860v5.png

  • Suggested answer
    Manish86 Profile Picture
    Manish86 15 on at
    RE: Click on email links to trigger actions in customer Journey

    Hello Steve, Jonas,

    thank you for having a look and your replies. 

    I have understood now what was happening. I am using multiple links but some of them are used more than once in the email. (For example, 'click here' and Image have the same hyperlink). I assumed that in the Customer Journey, I should be able to use a trigger based on 'link text' in the email. But it looks like it is based on the link itself. 

    So, in my case, I have 4 unique links, used at 7 places (text, button, images etc.) in the email. Hence, I see only 4 options in the Customer Journey.

  • Jonas Velling Profile Picture
    Jonas Velling 142 on at
    RE: Click on email links to trigger actions in customer Journey

    Hi Manish,

    We have seen this for some customers as well - however, it's not all Marketing customers who are affected by this "bug".

    I think there has been some sort of error in the latest release.

    My only suggestion is to create a ticket at Microsoft.

  • Steve Zhao2 Profile Picture
    Steve Zhao2 on at
    RE: Click on email links to trigger actions in customer Journey

    Hi Manish86,

    Which type of hyperlinks are not displayed in the dropdown, linked to image, button, text?

    I test all these types, all of them can show.

    Marketing email:

    pastedimage1669017019137v1.png

    CJ:

    pastedimage1669017041525v2.png

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans