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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / email activity creatio...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

email activity creation when email arrives on resolved case

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Posted on by Inkey Solutions 2,102

I am unable to create an email activity when an email arrives on a ressolved case.    

I have the same question (0)
  • Suggested answer
    Alok Singh Profile Picture
    Alok Singh 910 on at

    Hi there,

    Once Case is resolved the record becomes read only and it can't get updated until you reopen the case.

    This is by design

  • gisiquei Profile Picture
    gisiquei Microsoft Employee on at

    Hi there, this is an expected behavior.

  • Suggested answer
    Chris4300 Profile Picture
    Chris4300 145 on at

    Hello,

    Please have a look at this: docs.microsoft.com/.../automatically-create-case-from-email

    Regards,

    Chris

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