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email activity creation when email arrives on resolved case

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Posted on by Inkey Solutions

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I am unable to create an email activity when an email arrives on a ressolved case.

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Chris4300 145 on at

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RE: email activity creation when email arrives on resolved case

Hello,

Please have a look at this: docs.microsoft.com/.../automatically-create-case-from-email

Regards,

Chris
gisiquei on at

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RE: email activity creation when email arrives on resolved case

Hi there, this is an expected behavior.
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Alok Singh 910 on at

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RE: email activity creation when email arrives on resolved case

Hi there,

Once Case is resolved the record becomes read only and it can't get updated until you reopen the case.

This is by design

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