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email activity creation when email arrives on resolved case

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Posted on by Inkey Solutions

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I am unable to create an email activity when an email arrives on a ressolved case.

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Alok Singh 910 on at

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Hi there,

Once Case is resolved the record becomes read only and it can't get updated until you reopen the case.

This is by design

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gisiquei on at

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Hi there, this is an expected behavior.

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Chris4300 145 on at

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Hello,

Please have a look at this: docs.microsoft.com/.../automatically-create-case-from-email

Regards,

Chris

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