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email activity creation when email arrives on resolved case

Posted on by 1,642

I am unable to create an email activity when an email arrives on a ressolved case.    

  • Suggested answer
    Chris4300 Profile Picture
    Chris4300 145 on at
    RE: email activity creation when email arrives on resolved case

    Hello,

    Please have a look at this: docs.microsoft.com/.../automatically-create-case-from-email

    Regards,

    Chris

  • gisiquei Profile Picture
    gisiquei on at
    RE: email activity creation when email arrives on resolved case

    Hi there, this is an expected behavior.

  • Suggested answer
    Alok Singh Profile Picture
    Alok Singh 910 on at
    RE: email activity creation when email arrives on resolved case

    Hi there,

    Once Case is resolved the record becomes read only and it can't get updated until you reopen the case.

    This is by design

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