Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

how to send email to owner of the case on case assignment of case c# plugin

Posted on by 150

Hello Everyone

                             i want to send an email to owner of the case , when case is assign to specific user, i want to do it with help of plugin not workflow.

any help will be appriciated.

thanks

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: how to send email to owner of the case on case assignment of case c# plugin

    Hi,

    You can write you code on Assign message. You will get owner details in context.

    Also Since Owner Change can happen either using Assign button from ribbon or Owner lookup change.

    I would recommend to create step on Update message and in filtering attribute select Owner field.

    SDK already has sample code to send an email using C#.

    https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/sample-send-email

    If found helpful, Please mark my answer verified.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,253 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,188 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans