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Service | Customer Service, Contact Center, Fie...
Suggested answer

Copy specific emails from the Account timeline to Opportunity

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Posted on by 27

Hi everyone!

I have some task to research the ability to copy a specific email (emails) from the Account timeline to an Opportunity record.

Well, there are a lot of topics that describe email activity on Opportunity. But I want to figure out if it's possible somehow to copy (some button on each email in the timeline) a specific one and the ways to deal with this issue using Dynamics.

I will be thankful for any suggestions about it.

P.S. We use Dynamics 365 online version.

I have the same question (0)
  • Suggested answer
    Amit Katariya007 Profile Picture
    10,409 Super User 2025 Season 2 on at
    RE: Copy specific emails from the Account timeline to Opportunity

    But I have a concern that if you will create this activities again it will also include the recipients. and this activities will be sent again to them.

  • Suggested answer
    Nya Profile Picture
    29,060 on at
    RE: Copy specific emails from the Account timeline to Opportunity

    Hi,

    Here are two similar issues which may help you.

    (+) Copy email from one entity to another - Microsoft Dynamics CRM Forum Community Forum

    (+) Copying Activities from one Entity to another Entity - Microsoft Dynamics CRM Forum Community Forum

  • Yurii Pernarovskyi Profile Picture
    27 on at
    RE: Copy specific emails from the Account timeline to Opportunity

    Yes, that would be great.

  • Suggested answer
    Amit Katariya007 Profile Picture
    10,409 Super User 2025 Season 2 on at
    RE: Copy specific emails from the Account timeline to Opportunity

    You want to create a copy and then you want to attach that on the opportunity?

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