Workflow associate email to case

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Posted on by Alex_R

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Hi,

Im trying to set up a workflow that wil act on incoming emails in the main que in our CRM solution and associate it with its corresponding case. The incomning eamil will have a case number in the subject field. What im trying to do is associate the email with a existing case using the CaseNumber in the email subject field. Im no expert user and at the moment I have not found a solution to do this. Any ideas on how to achive this?

Best regards,

Alexander

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Carlo Velasco 787 on at

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RE: Workflow associate email to case

This is not going to be possible using a normal workflow, but it may be achievable through powerautomate, please take a look to the following post.

community.dynamics.com/.../adding-emails-to-dynamics-case-timeline