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Hi,
I am planning to embed a CTI which loads via HTML/Javascript in an iframe and floats on the left/right side of the page. I can see that there are options like creating Web Resources inside Solutions. I have already uploaded the code as a web resource.
How can I make it load on all pages inside Customer Service pages? Note that it may need access to the Contact entity and Web API as well.
Additionally, can we control the "Click to Call" action to use this third party CTI, instead of using the tel: deep link?
Hi Partner,
1.If you want to load the web resource JS on the form, you should add it into form onload event.
https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/clientapi/events-forms-grids
But it may be tricky that you need to add this JS recourse in each form you need to use.
2.If you want to call web api in D365, here are some samples.
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/webapi/web-api-functions-actions-sample-client-side-javascript
3.If the CTI JS code contains the function of "Click to Call", it will be available.
Hope it helps.
Best Regards,
Leo
Hi!
Thanks for the reply. I found another way to get this done, which is more suitable for my use case, i.e., Channel Integration Framework (v2)
I am using Channel Integration Framework. However, I am still facing an issue. I have added my widget URL and checking the Network tab, I see that it loads perfectly, however, the iframe always stays in hidden mode inside the Side panel. The side-panel itself is always hidden.
Please tell me how to enable it.
Thanks!
Did you resolve this issue? Facing similar problem with Widget that won't appear i UI.
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