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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / How to remove email Tr...
Customer Insights - Journeys forum

How to remove email Tracking Token from email subject line without disabling the option in CRM?

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Posted on by Community Member

Hello,

We are using D365 for Marketing Application for distributing survey invitations through Marketing Campaigns and I wonder is there anyway to remove or hide CRM tracking token from the subject line of email with out disabling it in CRM(required by my Service Desk ). 

I know that D365 for Marketing uses separate email domain to send the emails and I can not figure out a way to disable that tracking token within D365 for Marketing Application. 

Any idea would be appreciated!

I would also welcome any suggestions on sending Survey Invitations from CRM without those tracking tokens. 

Thanks,

Sunny

Categories:
Marketing Pages Forms and Surveys
  • Suggested answer
    Aga M Profile Picture
    Aga M Microsoft Employee on at

    Hi Sunny,

    As of now, it is not possible. Please add this idea and vote for it on our "Ideas" website (https://experience.dynamics.com/ideas/list/?forum=dfa5b83d-9e4c-e811-a956-000d3a1bef07) if you think this functionality is needed.

    It is already possible though to disable tracking for links in email content -> when you are inserting a link to the email editor (using [Button] design element) , on the right side you would see the option to track / not track. This inserts an attribute which indicates to track/ not track the link. During sending process, this attribute is considered and the output email contains just a plain link if the "not track" option is selected.

    Best Regards,

    Aga

  • Suggested answer
    Aga M Profile Picture
    Aga M Microsoft Employee on at

    Hi Sunny,

    While there is no easy option on UI, as a workaround - please try adding "data-msdyn-tracking=false" at the end of URL.

    e.g.:

    - example.com

    - example.com;data-msdyn-tracking=false  (for URL with a parameter).

    Please let us know if this workaround worked for you.

    Thank you,

    Aga

  • Community Member Profile Picture
    Community Member on at

    Hello Aga,

    Thanks for the response, I did try adding ;data-msdyn-tracking=false to my Email Snippet but its not working. I'm getting some exception message while trying to send the email with ";data-msdyn-tracking=false".

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