Reset sales order workflow status to draft

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Posted on by Alexio Pfumai

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Hello,

i have an issue with a user. They submitted a Sales order into a workflow. The sales has an Approval status of submitted yet it has an error on the workflow history :

Stopped (unrecoverable): Cannot edit a record in Purchase order lines (PurchLine).
The record has never been selected.

Tried to reset the workflow status to draft via common>>enquiries>workflow history but the reset button does not appear when i filter the instance ID of the sales order workflow and the Recall and resume buttons are greyed out still.

My Question is how do i reset the sales order to draft status

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OsmanIstanbul 2,818 on at

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Hi,

Try to edit the sales order, it should set the status to draft.

Best regards.

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