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Unpaid Prepayment invoice related to Sales Order

Posted on by Microsoft Employee

Subject *

Cannot invoice remaining balance because of Unpaid Prepayment invoice on SO error even though prepayment invoices fully paid and/or cancelled by prepayment credit memo
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  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unpaid Prepayment invoice related to Sales Order

    Issue resolved! It was an additional line item (Shipping Charge Resource) added by the client to the SO for final invoicing. Since Prepayment % defaults from customer card, it applies to all lines on the SO. Had to zero out the Prepayment % for that additional line and the SI posted. The error was a little misleading since it referred to unpaid prepayment "invoices" of which there were none outstanding. Live and learn!

  • mmv Profile Picture
    mmv 11,465 on at
    RE: Unpaid Prepayment invoice related to Sales Order

    Hi,

    Could you post the actual error you are encountering?

    Best Regards,

    MMV

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unpaid Prepayment invoice related to Sales Order

    Hi Suresh, I already tried that. It still didn't work. Maybe a bug?

  • Suresh Kulla Profile Picture
    Suresh Kulla 43,638 on at
    RE: Unpaid Prepayment invoice related to Sales Order

    Check on Sales & Receivables Setup "Check Prepmt. When Posting" if that is checked, uncheck and try to post it.

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