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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Customer Service Hub C...
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Customer Service Hub Case Resolve Error

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Posted on by Steve Pillar 156

Hi,

I have a case in Dynamics Customer Service Hub, that I want to Resolve, but when I come to do so it gives me an error:

Exception occured in SLAInstance management custom action : System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: Modern Flow 'c0725cee-7a83-ec11-8d21-6045bd0f01df' is not valid for ExecuteWorkflow. Please select a Flow that triggers whenever a Common Data Service entity is created, updated, or deleted. (Fault Detail is equal to Exception details: ErrorCode: 0x80060476 Message: Modern Flow 'c0725cee-7a83-ec11-8d21-6045bd0f01df' is not valid for ExecuteWorkflow. Please select a Flow that triggers whenever a Common Data Service entity is created, updated, or deleted. TimeStamp: 2022-09-20T08:32:25.7963489Z -- Exception details: ErrorCode: 0x80060476 Message: Modern Flow 'c0725cee-7a83-ec11-8d21-6045bd0f01df' is not valid for ExecuteWorkflow. Please select a Flow that triggers whenever a Common Data Service entity is created, updated, or deleted. TimeStamp: 2022-09-20T08:32:25.7963489Z -- ).

The case has been 'Waiting for Details' for some time.

Looks like it has something to do with a flow but not sure where to start

Any ideas why the error arises?

Thanks

Steve

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  • Steve Pillar Profile Picture
    Steve Pillar 156 on at
    RE: Customer Service Hub Case Resolve Error

    Thanks for your reply, Leah

    In the end, I simply deleted the case itself, not to be recommended of course, but I wasn't able to identify the actual flow referenced in the error message.

    As part of my investigations, I deactivated the SLA, and then wasn't able to re-activate it. Another long error message...

    Looking at all my flows, there was a connection issue with some of them, so I reset the connections, and eventually was able to reactivate the SLA.

    Regards

    Steve

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Customer Service Hub Case Resolve Error

    Hi Steve,

    Based on the error description: Modern Flow 'c0725cee-7a83-ec11-8d21-6045bd0f01df' is not valid for ExecuteWorkflow. 

    This is because the callback registrations are missing for the flow, Please try to turn off the flow and turn it back on again, This should run the flow.

    You can open the flow through clicking 'Configure actions' in the sla item:

    pastedimage1663743124458v1.png

    Or you can try to delete the SLA and recreated it again.

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