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Can you reverse a write down in Flex billings? I assume it makes a new draft and those lines avail again, once you select what you need and post it what does that show on the AR?
Will it create a CM to apply to the original write down invoice?
Dear Kwesley,
Using the write down field, means you wrote that off, and you will not bill it. It doesn't create a draft or a billing line for later. The function of the "hold" field does this.
You don't say what the status of your invoice is, so I'm assuming its posted. You asked about a CM, so I assume you need to close the original invoice, So You can reverse the entire invoice (Invoice Reversal and duplication) , post it...it will be a CM in AR, apply it in AR to the invoice you created with the write off. Reversals are created in Printed status so you can't edit it before posting.
Reversals create a "duplicate" invoice too, so you can basically cancel the write off on this duplicate and then you can print and post this to AR as the new invoice.
Best Regards,
Jana MacDonald
MSFT Dynamics Support
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