Hi Everyone,
I've run into an issue while sending emails via Quick Campaigns via the Dynamics Marketing app.
I've created a marketing list with contacts wherein another user is the owner. I've enabled rights to be able to send on their behalf. I used an existing template and sent the message via quick campaign to a marketing list containing about 400 recipients.
The email arrived in the inbox of some users, but ended up in spam. The rest of the users are shown as "success on the Quick Campaign page. The owner of the Contacts has received nearly 250 undeliverable emails in his inbox saying Outlook doesn't recognise them as a valid sender. The user was blocked from sending emails which I had to unblock from Exchange admin center.
I was successful in sending a similar quick campaign with another user who had the same security role. The only difference was that it had about 350 contacts.
I'm afraid using this method for bulk mails risks our company domain. I am aware that Dynamics Marketing should be used for sending bulk mail. But we want to use quick campaigns as an alternative to distribution list to track email responses and also send seemingly personalised email.
Can anyone advise if the Exchange online settings are to blame or something to do with dynamics and the user?
Would be happy to share any other info if required.
