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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / MR has stopped working
Microsoft Dynamics GP (Archived)

MR has stopped working

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Posted on by Ian Richardson 4,150

hi folks

Using MR RU7.  In the report viewer still (not web browser). When I try to use the Plus minus in the bottom right corner to zoom in on my report I keep getting

Management Reporter for...ERP has stopped working.  Problem details.

Problem signature:

 Problem Event Name: CLR20r3

 Problem Signature 01: reportviewer.exe

 Problem Signature 02: 2.1.0.0

 Problem Signature 03: 525ddc37

 Problem Signature 04: System.Drawing

 Problem Signature 05: 4.0.0.0

 Problem Signature 06: 5073c7ec

 Problem Signature 07: 14b

 Problem Signature 08: 1e

 Problem Signature 09: System.InvalidOperationException

 OS Version: 6.1.7601.2.1.0.16.7

 Locale ID: 1033

 Additional Information 1: 0bf4

 Additional Information 2: 0bf4b4bb52beaf1658b3e1209333b29a

 Additional Information 3: fd53

 Additional Information 4: fd53223e21e6ec2392059852e363a00b

annoying to constantly have to reopen the viewer.

any thoughts from the community?

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  • Ian Richardson Profile Picture
    Ian Richardson 4,150 on at

    clicking OK I get another stopped working. this time

    Problem signature:

     Problem Event Name: APPCRASH

     Application Name: ReportViewer.exe

     Application Version: 2.1.7044.43

     Application Timestamp: 525ddc37

     Fault Module Name: KERNELBASE.dll

     Fault Module Version: 6.1.7601.18229

     Fault Module Timestamp: 51fb1677

     Exception Code: c000041d

     Exception Offset: 000000000000940d

     OS Version: 6.1.7601.2.1.0.16.7

     Locale ID: 1033

     Additional Information 1: cd55

     Additional Information 2: cd55a180d410269eed60940e278e6e6b

     Additional Information 3: b362

     Additional Information 4: b3625548e9fd8e79ce213a1b08acb68d

  • Keith Vogt Profile Picture
    Keith Vogt Microsoft Employee on at

    Hi Ian,

    This looks to be an issue with the image in the header and footer. See if you're using an image, and if so try removing this on the report. Then see if the zoom works properly.

  • Ian Richardson Profile Picture
    Ian Richardson 4,150 on at

    hi Keith

    Yes I have an image on the report.  Taking it off and reading makes the problem go away.

    What is corrupting the image that I get the error?  Anything I can do to stop it from happening?

  • Keith Vogt Profile Picture
    Keith Vogt Microsoft Employee on at

    Hi Ian,

    You can try to save the image in the header/footer as a smaller size as this usually works.

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