How to call session template of type "Entity Type" with parameters

(0) Share

Report

Posted on by Shikha

Hello

We are implementing customer service workspace. The channel provider is able to call session template of type Generic to create sessions in customer service workspace app.

- Is it possible to call session template of type "Entity Type" using CIF 2.0

- How to pass parameters while calling session templates from a channel provider

There is not much documentation available on this. Any help is highly appreciated

All responses (3)

Answers (0)

Community member 2 on at

Like (0)

Report

How to call session template of type "Entity Type" with parameters

I have the same question.

Documentation doesn't reflect on how to open session templates with type "Entity".

I tried many things but they all resulted with errors.
SMohsin 5 on at

Like (0)

Report

RE: How to call session template of type "Entity Type" with parameters

Hi Shikha - were you able to achieve this?
Community Member Microsoft Employee on at

Like (0)

Report

RE: How to call session template of type "Entity Type" with parameters

Hi,

You can refer following documents:

Manage session templates using app profile manager | Microsoft Docs

Use automation dictionary to pass parameter keys | Microsoft Docs

Regards,

Leah Ju