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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Database restore in D...
Microsoft Dynamics AX (Archived)

Database restore in D365 On-Premises

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Posted on by Tanmay Upgade 290

Hi Experts,

We are restoring the SQL Database from one Environment to another Environment where the Domain Names are different. But Database restored successfully and when logging into client page it is giving an error on User authentication.

"You are not authorised to login with your current credentials"

Here I have attached error screenshot. Give me any suggestion to resolve this.0afb5517_2D00_331d_2D00_4f1d_2D00_b646_2D00_c2b20c941566.PNG

Thanks

Tanmay

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I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,714 Super User 2025 Season 2 on at

    Hi Tanmay,

    As the authentication is done on a Security ID (SID), you have to ensure that the credential details in the new environment are matching the new domain. The SID is different per domain even if the user ID is the same. Ensure that the security details in the UserInfo table are correct.

  • Tanmay Upgade Profile Picture
    Tanmay Upgade 290 on at

    Hi Andre,

    I have restored the database after that removed the users of the restored database then again When I'm providing the authentication  for particular users of this database it is not updating the SID,Network Domain and Network Alias in the user info table.

    Thanks,

    Tanmay

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 301,714 Super User 2025 Season 2 on at

    Hi Tanmay,

    Can you tell what exact mechanism you used to import the users again?

  • Tanmay Upgade Profile Picture
    Tanmay Upgade 290 on at

    Hi Andre,

    In my case the Admin user is not connecting and not updated in user info table in SQL database.

    Thanks

    Tanmay

  • Suggested answer
    Mahmoud Hakim Profile Picture
    Mahmoud Hakim 17,887 on at

    try to update the old SID by The current SID for admin and delete the existing user to reimport again

  • Tanmay Upgade Profile Picture
    Tanmay Upgade 290 on at

    Hi Hakim,

    I have updated the previous SID, it is updated but I'm getting the same error.Can you suggest me how to get correct SID.

    Thanks

    Tanmay

  • Verified answer
    shubhi gupta Profile Picture
    shubhi gupta 405 on at

    Hi Tanmay,

    After restoration of AXDB you need to run following script.

    .\Reset-DatabaseUsers.ps1 -DatabaseServer '<FQDN of the SQL server>' -DatabaseName 'AXDB'

    .\Initialize-Database.ps1 -ConfigurationFilePath .\ConfigTemplate.xml -ComponentName AOS

    .\Configure-Database.ps1 -ConfigurationFilePath .\ConfigTemplate.xml -ComponentName AOS

    make sure after running  Initialise script Mapping is correct in TempDB

    svc-AXSF$ and axdbadmin user have mapping with (db_datareader, db_datawriter, db_ddladmin).

    Thanks 

    Shubham

  • Tanmay Upgade Profile Picture
    Tanmay Upgade 290 on at

    I followed the same steps. It worked.

    Thanks Shubham

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