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Can't export members of dynamic segments to Excel

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Posted on by 5

Hi Community,

I did something wrong into the Segment Members View of Contact entity, I deleted it and now, I can't export members of dynamic segment.

Could you please help me to restore it ?

It stuck to this message when I'm trying to export members view in Excel :

pastedimage1620640539167v2.png

And I have also this error message in the members view : 

"The view is not available. Contact your system administrator."

0044.PNG

Thank you for your help !

  • Darklokis Profile Picture
    Darklokis 5 on at
    RE: Can't export members of dynamic segments to Excel

    Below the screenshot :

    4617.PNG

    Thank you 

  • Petit Hibou Profile Picture
    Petit Hibou on at
    RE: Can't export members of dynamic segments to Excel

    on your first screenshot, you pictured  the tab "Membres". Can you capture a screenshot of the first tab, "Definition"?

    pastedimage1620655470665v1.png

  • Darklokis Profile Picture
    Darklokis 5 on at
    RE: Can't export members of dynamic segments to Excel

    Hi Elena,

    Thank you for your help.

    Is that what you need ? (sorry I'm a beginner, I don't know what/where is the definition tab ).

    7144.PNG

    BR

    Benoit

  • Suggested answer
    Petit Hibou Profile Picture
    Petit Hibou on at
    RE: Can't export members of dynamic segments to Excel

    Hi Darklokis,

    can you share the screenshot from "Definition" tab? if you have a query there, then we can  look into the issue.

    If you deleted the query, then you need to start with defining the segment again (reproducing the query you've had before).

    Br

    Elena

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